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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ember is one place to run your nonprofit. Programs, volunteers, grants, donors, budgets, staff hours, board packets and compliance dates live together, and you switch on only the apps you use. Every app reads from the same record, so work you do once shows up wherever it's needed. Log volunteer hours on a program and they land in that program's grant report. The board packet pulls from what your team already recorded. There's a free public page too, and all of your data can be exported whenever you want. Pricing follows your annual budget. Under $50K a year, Ember costs nothing: no credit card, no trial period. Over that, you pay one flat monthly rate for your budget band, with every app and unlimited users included and no per-seat fees. Built for grassroots groups, all-volunteer teams, fiscally sponsored projects and brand-new founders who'd rather spend less time on paperwork.

Description

Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apple Calendar Yes 
Claude Yes 
Google Calendar Yes 
Google Drive Yes 

Integrations

Apple Calendar No 
Claude No 
Google Calendar No 
Google Drive No 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ember

Founded

2026

Country

United States

Website

donewithember.com

Vendor Details

Company Name

Kanerika

Founded

2015

Country

United States

Website

kanerika.com

Product Features

Nonprofit

Accounting No 
Committee Management Yes 
Donor Management Yes 
Dues Management No 
Event Management No 
Fundraising Management No 
Member Database Yes 
Membership Management No 
Social Media Management No 
Volunteer Management Yes 

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