Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Your customers expect a seamless experience. Our network intelligence and predictive fraud score scoring can help you create seamless user experiences. Emailage by LexisNexis®, is a powerful fraud risk scoring tool that uses email intelligence. Customers expect flexibility in how they can interact with you via multiple channels. They expect you to be able to identify them and give them quick, easy access to your system, regardless of whether they are using a smartphone or tablet, laptop, or another device. They also want to be sure that their personal information and account passwords are secure so that fraudsters can't take over their accounts. This is a difficult task. Your ability to assess the risk of digital elements is crucial with the increase in digital channels for consumers. This is especially true if you, or your organization, collects minimal personal information to speed up customer onboarding and reduce data exposure risk.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Effectiv
Yes
Fraud.net
Yes
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
Infodesk
Yes
InteractionSync
No
Verizon Cloud
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Effectiv
No
Fraud.net
No
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
Infodesk
No
InteractionSync
Yes
Verizon Cloud
Yes
Pricing Details
$499 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
LexisNexis
Founded
1970
Country
United States
Website
risk.lexisnexis.com/products/lexisnexis-emailage
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Product Features
Fraud Detection
Access Security Management
No
Check Fraud Monitoring
No
Custom Fraud Parameters
Yes
For Banking
Yes
For Crypto
No
For Insurance Industry
No
For eCommerce
No
Internal Fraud Monitoring
Yes
Investigator Notes
No
Pattern Recognition
Yes
Transaction Approval
Yes