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features
design
support

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Write a Review

Description

Your customers expect a seamless experience. Our network intelligence and predictive fraud score scoring can help you create seamless user experiences. Emailage by LexisNexis®, is a powerful fraud risk scoring tool that uses email intelligence. Customers expect flexibility in how they can interact with you via multiple channels. They expect you to be able to identify them and give them quick, easy access to your system, regardless of whether they are using a smartphone or tablet, laptop, or another device. They also want to be sure that their personal information and account passwords are secure so that fraudsters can't take over their accounts. This is a difficult task. Your ability to assess the risk of digital elements is crucial with the increase in digital channels for consumers. This is especially true if you, or your organization, collects minimal personal information to speed up customer onboarding and reduce data exposure risk.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Effectiv Yes 
Fraud.net Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
Infodesk Yes 
InteractionSync No 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Effectiv No 
Fraud.net No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
Infodesk No 
InteractionSync Yes 
Verizon Cloud Yes 

Pricing Details

$499 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LexisNexis

Founded

1970

Country

United States

Website

risk.lexisnexis.com/products/lexisnexis-emailage

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Fraud Detection

Access Security Management No 
Check Fraud Monitoring No 
Custom Fraud Parameters Yes 
For Banking Yes 
For Crypto No 
For Insurance Industry No 
For eCommerce No 
Internal Fraud Monitoring Yes 
Investigator Notes No 
Pattern Recognition Yes 
Transaction Approval Yes 

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