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ease
features
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support

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Description

ElevenLabs Agents is an innovative platform designed for the creation, deployment, and scaling of smart conversational AI agents that can communicate through speech, text, and actions across various channels, including phone, web, and applications. It empowers developers and teams to craft real-time agents that engage users in a seamless manner, using a combination of speech recognition, advanced language models, and voice synthesis to simulate human-like conversations. The platform facilitates agents in addressing customer inquiries, streamlining workflows, providing answers, and performing tasks by leveraging interconnected data sources and established logic, ensuring that interactions are both precise and contextually relevant. Additionally, these agents can be tailored with knowledge bases, system prompts, and tools that allow them to interact with external systems, execute complex logic, and accomplish tasks beyond mere answers. They feature multimodal capabilities, enabling them to read, speak, and comprehend inputs while adeptly managing the intricacies of conversation. Moreover, this versatility enhances user engagement and satisfaction, making the agents invaluable assets in modern digital interactions.

Description

Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Cal.com
ElevenLabs
Five9
GENESYS
HubSpot CRM
Microsoft Teams
Model Context Protocol (MCP)
Pipedrive
Salesforce
Slack
Stripe
Twilio
Vonage AI Studio
Zoom
n8n

Integrations

Zendesk
Cal.com
ElevenLabs
Five9
GENESYS
HubSpot CRM
Microsoft Teams
Model Context Protocol (MCP)
Pipedrive
Salesforce
Slack
Stripe
Twilio
Vonage AI Studio
Zoom
n8n

Pricing Details

$5 per month
Free Trial
Free Version

Pricing Details

$0.25 per hour
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ElevenLabs

Founded

2022

Country

United States

Website

elevenlabs.io/agents

Vendor Details

Company Name

Modulate

Founded

2019

Country

United States

Website

www.modulate.ai/velma

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