Compare Elastic Observability vs. ServiceNow Cloud Observability

Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers. Grafana Cloud delivers the full power of Grafana’s open and composable observability stack—without the overhead of managing infrastructure. As a fully managed SaaS offering from Grafana Labs, it unifies metrics, logs, and traces in one place, giving engineering teams real-time visibility into systems and applications. Built around the LGTM Stack—Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics—Grafana Cloud provides a scalable foundation for modern observability. With built-in integrations for Kubernetes, cloud services, CI/CD pipelines, and OpenTelemetry, Grafana Cloud accelerates time to value while reducing operational complexity. Grafana Cloud also supports OLAP-style analytics through integrations with data warehouses and analytical engines like BigQuery, ClickHouse, and Druid—enabling multi-dimensional exploration across observability and business data. Teams gain access to powerful features like Adaptive Metrics for cost optimization, incident response workflows, and synthetic monitoring for performance testing—all within a secure, globally distributed platform. Whether you’re modernizing infrastructure, scaling observability, or driving SLO-based performance, Grafana Cloud delivers the insights you need—fast, flexible, and vendor-neutral.

Splunk Enterprise delivers an end-to-end platform for security and observability, powered by real-time analytics and machine learning. By unifying data across on-premises systems, hybrid setups, and cloud environments, it eliminates silos and gives organizations full visibility. Teams can search and analyze any type of machine data, then visualize insights through customizable dashboards that make complex information clear and actionable. With Splunk AI and advanced anomaly detection, businesses can predict, prevent, and respond to risks faster than ever. The platform also includes powerful streaming capabilities, turning raw data into insights in milliseconds. Built-in scalability allows enterprises to ingest data from thousands of sources at terabyte scale, ensuring reliability at any growth stage. Customers worldwide use Splunk to reduce incident response time, cut operational costs, and drive better outcomes. From IT to security to business resilience, Splunk transforms data into a strategic advantage.

Around 25 million engineers work across dozens of distinct functions. Engineers are using New Relic as every company is becoming a software company to gather real-time insight and trending data on the performance of their software. This allows them to be more resilient and provide exceptional customer experiences. New Relic is the only platform that offers an all-in one solution. New Relic offers customers a secure cloud for all metrics and events, powerful full-stack analytics tools, and simple, transparent pricing based on usage. New Relic also has curated the largest open source ecosystem in the industry, making it simple for engineers to get started using observability.

Cloud-based solution for observability that helps businesses manage and track workload and performance through a single dashboard. Monitor all the services you run on your cloud without compromising cost, granularity or scale. Groundcover is a cloud-native APM solution that makes observability easy so you can focus on creating world-class products. Groundcover's proprietary sensor unlocks unprecedented granularity for all your applications. This eliminates the need for costly changes in code and development cycles, ensuring monitoring continuity.

NetCrunch is a next-gen, agentless infrastructure and traffic network monitoring system designed for hybrid, multi-site, and fast changing infrastructures. It combines real-time observability with alert automation and intelligent escalation to eliminate the overhead and limitations of legacy tools like PRTG or SolarWinds. NetCrunch supports agentless monitoring of thousands of nodes from a single server-covering physical devices, virtual machines, servers, traffic flows, cloud services (AWS, Azure, GCP), SNMP, syslogs, Windows Events, IoT, telemetry, and more. Unlike sensor-based tools, NetCrunch uses node-based licensing and policy-driven configuration to streamline monitoring, reduce costs, and eliminate sensor micromanagement. 670+ built-in monitoring packs apply instantly based on device type, ensuring consistency across the network. NetCrunch delivers real-time, dynamic maps and dashboards that update without manual refreshes, giving users immediate visibility into issues and performance. Its smart alerting engine features root cause correlation, suppression, predictive triggers, and over 40 response actions including scripts, API calls, notifications, and integrations with Jira, Teams, Slack, Amazon SNS, MQTT, PagerDuty, and more. Its powerful REST API makes NetCrunch perfect for flow automation, including integration with asset management, production/IoT/operations monitoring and other IT systems with ease. Whether replacing an aging platform or modernizing enterprise observability, NetCrunch offers full-stack coverage with unmatched flexibility. Fast to deploy, simple to manage, and built to scale-NetCrunch is the smarter, faster, and future-ready monitoring system. Designed for on-prem (including air-gapped), cloud self-hosted or hybrid networks.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Since 2004, NetBrain has transformed network operations with its no-code automation platform, helping teams systematically shift left by turning complex processes into streamlined workflows. By unifying AI and automation, NetBrain delivers actionable hybrid network-wide observability, automates troubleshooting, and enables safe change management to boost efficiency, reduce MTTR, and mitigate risk, enabling IT organizations to proactively drive innovation. Get network-wide and contextualized analysis across your multi-vendor, multi-cloud network Visualize and document the entire hybrid network using dynamic network maps and end-to-end paths Automate network discovery and ensure data accuracy for a single source of truth Auto-discover and decode your network's golden configurations, discover day 1 issues, and automate configuration drift prevention Automate pre- and post-validations for network changes with application performance context understanding Automate collaborative troubleshooting from human to machine

OpManager is the ideal end-to-end network monitoring tool for your organization's network. With OpManager, you can keep a close eye on health, performance, and availability levels of all network devices. This includes monitoring switches, routers, LANs, WLCs, IP addresses and firewalls. Insights into your hardware health and performance; monitor CPU, memory, temperature, disk usage, and more to improve efficiency. Seamlessly manage faults and alerts with instant notifications and detailed logs. Streamlined workflows facilitate easy set-up to execute quick diagnosis and corrective measures. The solution also comes with powerful visualization tools such as business views, 3d data center views, topology maps, heat maps, and customizable dashboards. Get proactive in capacity planning and decision-making with over 250 predefined reports covering all important metrics and areas in your network. Overall, OpManager's detailed management capabilities make it the ideal solution for IT administrators to achieve network resiliency and efficiency.

Empower Your Existing Team to Attain Enterprise-Level Security Introducing a comprehensive solution that combines SIEM, endpoint visibility, continuous monitoring, and automated responses to simplify processes, enhance visibility, and accelerate response times. We manage the burdens of security, allowing you to reclaim valuable time in your schedule. With ready-to-use detections, filtered alerts, and established response playbooks, IT departments can derive substantial security benefits through Blumira. Fast Setup, Instant Benefits: Seamlessly integrates with your technology ecosystem and is fully operational within hours, eliminating any waiting period. Unlimited Data Ingestion: Enjoy predictable pricing alongside limitless data logging for comprehensive lifecycle detection. Streamlined Compliance: Comes with one year of data retention, ready-made reports, and round-the-clock automated monitoring. Exceptional Support with a 99.7% Customer Satisfaction Rate: Benefit from dedicated Solution Architects for product assistance, a proactive Incident Detection and Response Team developing new detections, and continuous SecOps support around the clock. With this robust offering, your team can focus on strategic initiatives while we handle the intricacies of security management.

Auvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency.