Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our CRM solutions stand out for their unparalleled flexibility in the industry. With an open and customizable framework, users can implement substantial modifications across the various modules that make up the software suite. To assist you in navigating these configurations and customizations, our skilled teams are readily available to provide guidance. We tailor your CRM solution to align seamlessly with your organization’s structure, processes, teams, events, projects, sales framework, customer support, and help desk systems, among other components. Efficy Group boosts the efficiency of your sales teams by offering a comprehensive suite of CRM tools, including a customer database, business activity tracking, opportunity management, and a portfolio of offerings. Whether working from the office or on the go, your sales representatives gain a holistic 360° view of their customers and prospects, along with their proposals. Additionally, they will have the ability to segment their database effectively, allowing for the execution of targeted multi-channel marketing campaigns that can drive better engagement and results.

Description

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Alcméon Yes 
Asana No 
Basecamp No 
Campaign Monitor Yes 
Constant Contact Lead Gen & CRM Yes 
Contentsquare No 
HubSpot Data Hub Yes 
HubSpot Marketing Hub Yes 
Jira No 
Lightspeed eCommerce No 
Mailchimp Yes 
Progress Sitefinity No 
Salesforce No 
Slack No 
Trello No 
VWO Testing No 
Voyced Yes 
WordPress No 

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Alcméon No 
Asana Yes 
Basecamp Yes 
Campaign Monitor No 
Constant Contact Lead Gen & CRM No 
Contentsquare Yes 
HubSpot Data Hub No 
HubSpot Marketing Hub No 
Jira Yes 
Lightspeed eCommerce Yes 
Mailchimp No 
Progress Sitefinity Yes 
Salesforce Yes 
Slack Yes 
Trello Yes 
VWO Testing Yes 
Voyced No 
WordPress Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

efficy

Founded

2005

Country

Belgium

Website

www.efficy.com

Vendor Details

Company Name

Mopinion

Founded

2013

Country

Netherlands

Website

www.mopinionlabs.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives

Cirrus CRM Reviews

Cirrus CRM

Care Of CRM
Hello Customer Reviews

Hello Customer

Insider Metrics
Chatabox Reviews

Chatabox

Werkflo Software Solutions Pty Limited
Delighted Reviews

Delighted

Qualtrics
APP4LESS Reviews

APP4LESS

Webimpacto
actisCRM Reviews

actisCRM

Actis Sales Technologies