Average Ratings 50 Ratings
Average Ratings 0 Ratings
Description
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
Description
Vagrant is a powerful utility designed for the creation and management of virtual machine environments within a streamlined process. By emphasizing automation and offering an intuitive workflow, Vagrant significantly reduces the time needed to set up development environments, enhances consistency with production setups, and effectively eliminates the outdated excuse of "it works on my machine." It allows developers to replicate production environments by ensuring uniformity in operating systems, packages, users, and configurations, while still granting the freedom to utilize preferred editors, IDEs, and browsers. Additionally, it employs a declarative configuration file that outlines all necessary requirements and orchestrates their construction through a reliable and repeatable workflow. This combination of features not only promotes efficiency but also fosters collaboration among team members working in diverse setups.
API Access
Has API
API Access
Has API
Integrations
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
FreeSWITCH
GenRocket
Icinga
JFrog Pipelines
Matrix42 Software Asset Management
Microsoft Teams
Nagios XI
Ozone
Integrations
Alcatel-Lucent IP Desktop Softphone
BMC Helix CMDB
FreeSWITCH
GenRocket
Icinga
JFrog Pipelines
Matrix42 Software Asset Management
Microsoft Teams
Nagios XI
Ozone
Pricing Details
$5000 one-time payment
incl. 5 User
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
mIT solutions GmbH
Founded
1994
Country
Germany
Website
www.echolon.de
Vendor Details
Company Name
HashiCorp
Founded
2012
Country
United States
Website
www.vagrantup.com
Product Features
Configuration Management
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Configuration Management
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
