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features
design
support

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Description

EchoDepth, developed by Cavefish, serves as an Emotional Risk Intelligence platform that evaluates how messages will be received prior to their actual delivery, providing a risk score for communication across formats such as video, voice, and text. In contrast to traditional sentiment analysis, which categorizes language as either positive or negative after the communication has occurred, EchoDepth focuses on analyzing observable delivery signals and generates scored, timestamped reports that highlight moments of audience disengagement and suggest necessary adjustments. This measurement is grounded in the Facial Action Coding System standard, utilizing 44 Action Units that are calibrated across 14 cultural groups in 6 different countries, making it more precise than standard image classification techniques. Rather than labeling emotions directly, EchoDepth conveys what facial muscles are doing, allowing for interpretation to be contextually assessed by human reviewers, ensuring a robust framework for regulated use. Common applications of this platform include reviewing earnings calls and investor communications, detecting vulnerabilities related to FCA Consumer Duty, preventing escalations in contact centers, scoring interview consistency, and enhancing defense strategies, showcasing its versatility in various scenarios. By leveraging this technology, organizations can improve their communication strategies and foster stronger connections with their audiences.

Description

Voyc empowers regulated organizations to analyze all contact center interactions using advanced speech analytics AI software, which enhances operational efficiency, addresses customer complaints, identifies at-risk individuals, and fosters an outstanding customer experience. This innovative solution allows you to expand your quality assurance capabilities without incurring additional costs or resources, enabling the comprehensive monitoring of calls, minimizing repeat inquiries, decreasing formal complaints, and ultimately boosting customer satisfaction levels. By refining the quality assurance process with a leaner team, you free up resources to mentor agents, enhance collaboration, focus on at-risk customers, and maintain impartial evaluations. Recognizing that managing risks within regulated firms is a constant challenge, Voyc's thorough monitoring and analysis of every contact center interaction streamlines risk management, ensuring equitable outcomes for customers while safeguarding your firm's reputation. As a result, your organization can not only meet compliance standards but also elevate its overall service quality.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Aircall

Integrations

Aircall

Pricing Details

$5000 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cavefish Ltd

Founded

2023

Country

United Kingdom

Website

cavefish.ai

Vendor Details

Company Name

Voyc

Founded

2018

Country

Netherlands

Website

www.voyc.ai/

Product Features

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

No Alternatives

Alternatives

QEval Reviews

QEval

Etech Global Services