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Description
EasyReply is a cloud-based help desk solution that consolidates communication channels such as email, WhatsApp, website live chat via Support Bubble, and Slack into a unified inbox. Within this platform, teams have the ability to delegate conversations, tag colleagues, record private notes, and categorize tickets using various labels, priorities, and service-level agreements. The integration of AI technology allows for automated reply drafting, conversation summarization, and knowledge-base answer suggestions, while AI agents manage frequently asked questions and escalate complex issues to human agents. Additionally, teams can streamline operations by automating tasks like tagging, routing inquiries, generating responses, and managing webhooks. The platform also supports integrations that enrich customer insights from services like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Tailored for small to medium-sized support teams in sectors such as SaaS, e-commerce, and service-oriented businesses, EasyReply provides both a complimentary plan and various subscription options that include monthly AI credits. For new users, the chance to explore paid features for a period of 14 days without requiring a credit card makes it an appealing choice for those looking to enhance their support capabilities. With its comprehensive features and user-friendly design, EasyReply stands out as a versatile tool for optimizing customer service interactions.
Description
LumenGrow is an innovative platform that operates in the cloud, designed specifically for founders, small sales teams, and agencies, focusing on prospecting, sales intelligence, and outbound strategies. Users can compile a watchlist of target companies or utilize a CSV import feature to effectively track website activity, hiring trends, and technological shifts that signal potential buying opportunities. The prospect search functionality allows users to discover contacts, enhance and validate their records, and evaluate prospects based on a predefined ideal customer profile. Additionally, the platform's rules enable contacts to be automatically enrolled in multi-step email campaigns, utilizing AI-driven research and tailored opening lines; emails are dispatched through connected accounts, with automated follow-ups ceasing when replies are received. A comprehensive CRM timeline and deal pipeline facilitate the monitoring of signals, communications, responses, tasks, and various deal stages, and it includes lead synchronization for popular services such as HubSpot, Salesforce, and Pipedrive. The platform provides a free Starter plan along with different subscription tiers, a public API, webhooks, and unlimited email sending capabilities, while contact data and AI operations are managed using monthly credits, ensuring flexibility for users. This versatile service empowers businesses to streamline their sales processes and enhance their outreach efforts effectively.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Anthropic
No
Chargebee
Yes
ChatGPT
Yes
GitHub
Yes
Linear
Yes
Model Context Protocol (MCP)
Yes
OpenAI
No
Pipedrive
No
Salesforce
No
Integrations
HubSpot CRM
Yes
Anthropic
Yes
Chargebee
No
ChatGPT
No
GitHub
No
Linear
No
Model Context Protocol (MCP)
No
OpenAI
Yes
Pipedrive
Yes
Salesforce
Yes
Pricing Details
$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Pricing Details
$49/month
Starter is free. Basic is $49/month and includes 2,000 monthly credits and up to 3 seats; Pro is $99/month, Scale is $299/month, and Enterprise pricing is custom. Paid plans include a 14-day trial. Email sending is unmetered; contact-data and AI usage consume credits.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
EasyReply Ltd
Founded
2023
Country
United Kingdom
Website
easyreply.io
Vendor Details
Company Name
Devsimplex Ltd
Founded
2026
Country
United Kingdom
Website
lumengrow.co
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Sales Engagement
CRM Integration
No
Call Scripts / Call Steps
No
Email Sequences
No
Email Tracking / Automation
No
Lead Management
No
Reporting / Analytics
No
Sales / Voice Dialer
No
Sales Automation
No
Search
No
Task Management
No
Templates
No
Workflow Management
No
Alternatives
No Alternatives
