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Description
EZGenAI serves as a robust generative AI accelerator tailored for enterprises, allowing organizations to swiftly implement large language model applications with a focus on security, flexibility, and reduced vendor dependency. It includes ready-to-use modules for various applications, such as customer support chatbots, retrieval-augmented assistants for internal knowledge management, self-service analytics for enterprise data inquiries, and tools that analyze customer feedback to derive insights. The platform boasts a modular design, enabling teams to seamlessly switch or upgrade AI models and integrate new functionalities without the need to overhaul their entire technological infrastructure. EZGenAI prioritizes enterprise-level governance, ensuring that data privacy is maintained and that information is not utilized to train public models, all while adhering to compliance and auditability standards. Furthermore, it facilitates scalable deployment across different business functions, ultimately enhancing knowledge sharing and driving productivity to new heights. By leveraging EZGenAI, organizations can optimize their operations and foster a more innovative environment.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Engage
Aha!
Appinium
Contentful
Docebo
Guru
Higher Logic Vanilla
Jira
Jive
Khoros
Integrations
Adobe Marketo Engage
Aha!
Appinium
Contentful
Docebo
Guru
Higher Logic Vanilla
Jira
Jive
Khoros
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Wavicle Data Solutions
Founded
2013
Country
United States
Website
wavicledata.com/capabilities/ai-solutions/ezgenai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
