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Average Ratings 0 Ratings
Description
EZGenAI serves as a robust generative AI accelerator tailored for enterprises, allowing organizations to swiftly implement large language model applications with a focus on security, flexibility, and reduced vendor dependency. It includes ready-to-use modules for various applications, such as customer support chatbots, retrieval-augmented assistants for internal knowledge management, self-service analytics for enterprise data inquiries, and tools that analyze customer feedback to derive insights. The platform boasts a modular design, enabling teams to seamlessly switch or upgrade AI models and integrate new functionalities without the need to overhaul their entire technological infrastructure. EZGenAI prioritizes enterprise-level governance, ensuring that data privacy is maintained and that information is not utilized to train public models, all while adhering to compliance and auditability standards. Furthermore, it facilitates scalable deployment across different business functions, ultimately enhancing knowledge sharing and driving productivity to new heights. By leveraging EZGenAI, organizations can optimize their operations and foster a more innovative environment.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Experience Manager
No
Aha!
No
Appinium
No
Confluence
No
Contentful
No
GitHub
No
Google Drive
No
Guru
No
Higher Logic Vanilla
No
Jira
No
Integrations
Adobe Experience Manager
Yes
Aha!
Yes
Appinium
Yes
Confluence
Yes
Contentful
Yes
GitHub
Yes
Google Drive
Yes
Guru
Yes
Higher Logic Vanilla
Yes
Jira
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Wavicle Data Solutions
Founded
2013
Country
United States
Website
wavicledata.com/capabilities/ai-solutions/ezgenai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes