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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

EZGenAI serves as a robust generative AI accelerator tailored for enterprises, allowing organizations to swiftly implement large language model applications with a focus on security, flexibility, and reduced vendor dependency. It includes ready-to-use modules for various applications, such as customer support chatbots, retrieval-augmented assistants for internal knowledge management, self-service analytics for enterprise data inquiries, and tools that analyze customer feedback to derive insights. The platform boasts a modular design, enabling teams to seamlessly switch or upgrade AI models and integrate new functionalities without the need to overhaul their entire technological infrastructure. EZGenAI prioritizes enterprise-level governance, ensuring that data privacy is maintained and that information is not utilized to train public models, all while adhering to compliance and auditability standards. Furthermore, it facilitates scalable deployment across different business functions, ultimately enhancing knowledge sharing and driving productivity to new heights. By leveraging EZGenAI, organizations can optimize their operations and foster a more innovative environment.

Description

Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
Freshdesk No 
Genesys Cloud CX No 
Salesforce No 
TOPdesk No 
Zendesk No 

Integrations

Azure Marketplace Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
Salesforce Yes 
TOPdesk Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Visit website for more details
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Wavicle Data Solutions

Founded

2013

Country

United States

Website

wavicledata.com/capabilities/ai-solutions/ezgenai/

Vendor Details

Company Name

Enterprise Bot

Founded

2017

Country

Switzerland

Website

enterprisebot.ai/

Product Features

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot Yes 
Email Automation Yes 
Group Messaging Yes 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging No 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations No 
Parsing Yes 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization Yes 

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