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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Enterprise Testing Suite (ETS) is an automated testing solution that provides users with boundless testing capabilities. Depending on business requirements, ETS can be implemented either as a Software as a Service (SaaS) or as an on-premise software solution. With ETS, users can conduct comprehensive tests of their IVR configurations within just a few hours. Additionally, the platform allows for real-time monitoring of results, enabling users to quickly identify and address any issues that arise. This flexibility and efficiency make ETS a valuable tool for businesses looking to streamline their testing processes.

Description

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

1CRM No 
Call Coach AI No 
Console Connect No 
GitHub No 
Gong No 
HubSpot CRM No 
HubSpot Data Hub No 
LawGro No 
Mailchimp No 
Microsoft Outlook No 
Microsoft Teams No 
MobiWork No 
Operata No 
Salesmate No 
Slack No 
Sourcetable No 
Spectrum Enterprise Trunking No 
SpiceX No 
Vessel No 
Wufoo No 

Integrations

1CRM Yes 
Call Coach AI Yes 
Console Connect Yes 
GitHub Yes 
Gong Yes 
HubSpot CRM Yes 
HubSpot Data Hub Yes 
LawGro Yes 
Mailchimp Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
MobiWork Yes 
Operata Yes 
Salesmate Yes 
Slack Yes 
Sourcetable Yes 
Spectrum Enterprise Trunking Yes 
SpiceX Yes 
Vessel Yes 
Wufoo Yes 

Pricing Details

$1280.00/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Occam Networks

Founded

2016

Country

United Kingdom

Website

www.occam.global/

Vendor Details

Company Name

RingCentral

Founded

2003

Country

United States

Website

www.ringcentral.com

Product Features

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing No 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

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