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Description

ET Ducky serves as a comprehensive diagnostics platform and remote monitoring management (RMM) solution tailored for both Windows and Linux endpoints. It captures kernel-level events—utilizing ETW on Windows and eBPF on Linux—and processes them on the agent, ensuring that personally identifiable information (PII) is filtered out while leveraging AI to articulate the root causes of alerts in straightforward terms. Surrounding this foundational capability are essential RMM tools that enable teams to respond effectively, including a browser-based remote desktop, threshold alerts that come with pre-explained root causes, behavioral security measures like ransomware detection and host isolation, approved-script execution, insightful reporting, multi-agent queries, and fleet management functionalities. Notably, raw event data remains on the machine, with only the curated evidence and AI-generated conclusions transmitted to the cloud. Designed specifically for IT teams and managed service providers (MSPs), it aims to significantly reduce the time taken to resolve tickets that other solutions might only address superficially, integrating RMM, application performance monitoring (APM), and behavioral detection into a single streamlined product. Users can take advantage of a free tier by bringing their own AI key, while paid plans start at $39 per month, making it an accessible option for various organizations. Each feature is crafted to enhance operational efficiency and drive effective incident management.

Description

TechSavve RMM offers a comprehensive solution for remote monitoring and management, equipped with integrated professional services automation (PSA), tailored for managed service providers and IT departments. The software can be deployed on a Linux server or, for smaller office setups, on a Windows server, or it can be hosted by DFWTechPros. Its agentless collector efficiently oversees servers, computers, networking equipment, hypervisors, and cloud accounts using various protocols and APIs, eliminating the need for a dedicated agent on each monitored device. This platform seamlessly integrates alerting, automated remediation, patch management, remote access, scripting, reporting, a customer portal, and a secure password vault. Within its PSA capabilities are functions such as ticketing, service-level agreements, time tracking, and invoicing, with the added ability for tickets to interface with external PSA systems. Mobile applications for both iPhone and Android devices grant users convenient access on the go. This software is designed to support IT service providers and internal IT teams managing multiple customer environments or sites, making it an invaluable tool for efficiency and organization. A complimentary 30-day trial allows potential users to explore its extensive features before committing.