Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As data volumes surge within enterprises due to the rise of mobile devices, applications, and the expanding Internet of Things, businesses face escalating costs related to storing and managing this vast information. The increasing data generation not only amplifies storage costs but also complicates management, rendering traditional storage solutions prohibitively expensive and intricate for the scale that organizations require. Although public cloud solutions were once viewed as the ideal future for data storage, they often bring unexpected expenses and latency issues, making them less reliable for long-term data needs. To effectively utilize the burgeoning data volumes, Dell EMC ECS offers an advanced storage solution designed to lower costs, streamline management, enhance access speed, and enable organizations to extract valuable insights from their data to stay competitive. Additionally, Dell EMC Isilon stands out as the industry's leading family of scale-out network-attached storage systems, providing unmatched scalability for unstructured data storage. This combination of innovative solutions empowers organizations to navigate the complexities of modern data management with greater ease and efficiency.
Description
Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
Yes
Cloud 9 Hosting
Yes
DDP Endpoint Security Suite
Yes
DDP Mobile Edition
Yes
Dell EMC Intelligent Data Mobility
Yes
Dell EMC PowerScale
Yes
Dell EMC XC Family
Yes
Ednetics
Yes
GitHub
No
GitLab
No
Integrations
AWS Marketplace
No
Cloud 9 Hosting
No
DDP Endpoint Security Suite
No
DDP Mobile Edition
No
Dell EMC Intelligent Data Mobility
No
Dell EMC PowerScale
No
Dell EMC XC Family
No
Ednetics
No
GitHub
Yes
GitLab
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Dell EMC
Website
www.dell.com/en-us/dt/learn/data-storage/ecs.htm
Vendor Details
Company Name
Herald
Founded
2019
Website
www.heraldhq.com
Product Features
Cloud Storage
Access Control
No
Archiving & Retention
No
Backup
No
Data Migration
Yes
Data Synchronization
No
Encryption
No
File Sharing
No
Version Control
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No