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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

As data volumes surge within enterprises due to the rise of mobile devices, applications, and the expanding Internet of Things, businesses face escalating costs related to storing and managing this vast information. The increasing data generation not only amplifies storage costs but also complicates management, rendering traditional storage solutions prohibitively expensive and intricate for the scale that organizations require. Although public cloud solutions were once viewed as the ideal future for data storage, they often bring unexpected expenses and latency issues, making them less reliable for long-term data needs. To effectively utilize the burgeoning data volumes, Dell EMC ECS offers an advanced storage solution designed to lower costs, streamline management, enhance access speed, and enable organizations to extract valuable insights from their data to stay competitive. Additionally, Dell EMC Isilon stands out as the industry's leading family of scale-out network-attached storage systems, providing unmatched scalability for unstructured data storage. This combination of innovative solutions empowers organizations to navigate the complexities of modern data management with greater ease and efficiency.

Description

Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Cloud 9 Hosting Yes 
DDP Endpoint Security Suite Yes 
DDP Mobile Edition Yes 
Dell EMC Intelligent Data Mobility Yes 
Dell EMC PowerScale Yes 
Dell EMC XC Family Yes 
Ednetics Yes 
GitHub No 
GitLab No 
Gmail No 
Intercom No 
Panzura Yes 
Phabricator No 
Ricoh Yes 
Salesforce No 
Segment No 
Slack No 
Switch Automation Yes 
Teamstack Yes 

Integrations

AWS Marketplace No 
Cloud 9 Hosting No 
DDP Endpoint Security Suite No 
DDP Mobile Edition No 
Dell EMC Intelligent Data Mobility No 
Dell EMC PowerScale No 
Dell EMC XC Family No 
Ednetics No 
GitHub Yes 
GitLab Yes 
Gmail Yes 
Intercom Yes 
Panzura No 
Phabricator Yes 
Ricoh No 
Salesforce Yes 
Segment Yes 
Slack Yes 
Switch Automation No 
Teamstack No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dell EMC

Website

www.dell.com/en-us/dt/learn/data-storage/ecs.htm

Vendor Details

Company Name

Herald

Founded

2019

Website

www.heraldhq.com

Product Features

Cloud Storage

Access Control No 
Archiving & Retention No 
Backup No 
Data Migration Yes 
Data Synchronization No 
Encryption No 
File Sharing No 
Version Control No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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