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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

As data volumes surge within enterprises due to the rise of mobile devices, applications, and the expanding Internet of Things, businesses face escalating costs related to storing and managing this vast information. The increasing data generation not only amplifies storage costs but also complicates management, rendering traditional storage solutions prohibitively expensive and intricate for the scale that organizations require. Although public cloud solutions were once viewed as the ideal future for data storage, they often bring unexpected expenses and latency issues, making them less reliable for long-term data needs. To effectively utilize the burgeoning data volumes, Dell EMC ECS offers an advanced storage solution designed to lower costs, streamline management, enhance access speed, and enable organizations to extract valuable insights from their data to stay competitive. Additionally, Dell EMC Isilon stands out as the industry's leading family of scale-out network-attached storage systems, providing unmatched scalability for unstructured data storage. This combination of innovative solutions empowers organizations to navigate the complexities of modern data management with greater ease and efficiency.

Description

Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace
Cloud 9 Hosting
DDP Endpoint Security Suite
DDP Mobile Edition
Dell EMC Intelligent Data Mobility
Dell EMC PowerScale
Dell EMC XC Family
Ednetics
GitHub
GitLab
Gmail
Intercom
Panzura
Phabricator
Ricoh
Salesforce
Segment
Slack
Switch Automation
Teamstack

Integrations

AWS Marketplace
Cloud 9 Hosting
DDP Endpoint Security Suite
DDP Mobile Edition
Dell EMC Intelligent Data Mobility
Dell EMC PowerScale
Dell EMC XC Family
Ednetics
GitHub
GitLab
Gmail
Intercom
Panzura
Phabricator
Ricoh
Salesforce
Segment
Slack
Switch Automation
Teamstack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dell EMC

Website

www.dell.com/en-us/dt/learn/data-storage/ecs.htm

Vendor Details

Company Name

Herald

Founded

2019

Website

www.heraldhq.com

Product Features

Cloud Storage

Access Control
Archiving & Retention
Backup
Data Migration
Data Synchronization
Encryption
File Sharing
Version Control

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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