Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
Powercode's billing and provisioning software provides a thorough solution designed for Internet Service Providers (ISPs) to optimize their operations and boost customer satisfaction. With a versatile billing framework, it accommodates recurring services, one-off charges, referral incentives, self-expiring discounts, and various fees, empowering ISPs to handle customer transactions efficiently. Its automation features enable seamless invoice creation, offering the ability to print, view, or email statements to customers. The software integrates with numerous payment gateways, facilitating credit card and ACH/EFT payments in different countries, which guarantees smooth financial transactions. Additionally, the provisioning aspect allows ISPs to establish service plans based on parameters like speed, usage, and bursting capabilities. By leveraging the Powercode Bandwidth Management Unit (BMU), ISPs can define service options for VoIP, wholesale, and guarantor accounts, track usage and overages, and manage customer accounts by throttling services once specific usage limits are reached. This multifaceted approach not only simplifies billing but also enhances the overall customer experience in the competitive ISP market.
API Access
Has API
No
API Access
Has API
No
Integrations
FlowCommand
No
Google Sheets
No
Microsoft Excel
No
PagerDuty
No
ProPay
No
Unimus
No
Integrations
FlowCommand
Yes
Google Sheets
Yes
Microsoft Excel
Yes
PagerDuty
Yes
ProPay
Yes
Unimus
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
Powercode
Founded
2001
Country
United States
Website
www.powercode.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes
Product Features
Billing and Provisioning
Billing & Invoicing
No
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No