Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
Advanced Metering Infrastructure (AMI) holds the promise of revolutionizing your business operations and enhancing customer service experiences. However, conventional AMI solutions often involve costly meter data management (MDM) systems that can be expensive to deploy, operate, and maintain, while also constraining the effective use of AMI data. Utegration’s MeterData4U stands out as a next-generation AMI solution that integrates AMI and customer information systems (CIS) into a single, sophisticated, patented platform. This unification simplifies architecture and optimizes business processes, making it more cost-effective for utility companies to innovate and foster meaningful interactions with their customers. With SAP-certified integration, MeterData4U ensures a reliable investment, delivering a comprehensive perspective on metering, billing, and customer data. Moreover, it offers exceptional insights into daily operations and advanced analytical functions. By streamlining processes and reducing the need for manual interventions, MeterData4U significantly shortens the time required to address customer inquiries, improving overall efficiency and satisfaction. In this way, utilities can leverage technology to create more responsive and engaging customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Invoice Cloud
No
MiServices
No
SAP Cloud Platform
No
SAP Store
No
Integrations
Invoice Cloud
Yes
MiServices
Yes
SAP Cloud Platform
Yes
SAP Store
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
Utegration
Country
United States
Website
www.utegration.com/products/meterdata4u/
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes