Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.

Description

EDAMS Maintenance Management encompasses every aspect of maintenance oversight, which includes routine, proactive, and preventive measures, along with the effective management and operation of resources within a Municipality or Utility setting. It addresses the diverse range of services offered by the Organization, spanning Water, Sewer, Electricity, Environmental concerns, Roadways and Pavements, Properties and Buildings, Health services, among others. Additionally, the EDAMS Call Centre module provides seamless integration of call center operations with work order management, scheduling, dispatch capabilities, and real-time monitoring features. This module can also function independently as a standalone solution. It facilitates a comprehensive integration of business processes, linking the call center directly to the field teams. Furthermore, EDAMS MMS is equipped with pre-configured lists of Maintenance Activities that embody the industry's best practices, and it has been specifically designed to cater to Utilities equipped with Networks, Facilities, and Plants infrastructure. Ultimately, this comprehensive system enhances operational efficiency and service delivery across various sectors.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hydro-Comp Enterprises

Founded

1986

Country

Cyprus

Website

edams.com/products/billing-customer-services/

Vendor Details

Company Name

Hydro-Comp Enterprises

Founded

1986

Country

Cyprus

Website

edams.com/products/asset-management/maintenance-management/

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

Product Features

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access No 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Alternatives

Alliance Windows Suite Reviews

Alliance Windows Suite

United Systems & Software

Alternatives

EDAMS GIS Systems Reviews

EDAMS GIS Systems

Hydro-Comp Enterprises
Brook Reviews

Brook

Inkey Solutions
IMS Utility Billing Reviews

IMS Utility Billing

Information Management Services
EDAMS Environment & Government Reviews

EDAMS Environment & Government

Hydro-Comp Enterprises
Edmunds Utility Billing Reviews

Edmunds Utility Billing

Edmunds GovTech
EDAMS Assets Management Reviews

EDAMS Assets Management

Hydro-Comp Enterprises