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support

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Description

Draxlr adds customer-facing analytics to a SaaS product without building a reporting layer in-house. It queries your SQL database directly, with no pipeline, warehouse or data copies. Your backend requests a short-lived embed token using your API key and secret, so the secret never reaches the browser. Row-level security attributes such as a tenant ID are signed into that token and applied to every query. If an attribute is missing, the query returns no rows. Embeds ship as HTML snippets, React and Vue SDKs, or backend APIs, and dashboard edits appear without a redeploy. The full app embed lets your customers write their own SQL or ask the AI assistant questions in plain English. Those queries are parsed, limited to read statements and restricted to the customer’s own rows. An MCP server lets Claude, ChatGPT and Cursor query your databases read-only. Supported databases include PostgreSQL, MySQL, SQL Server, Snowflake, BigQuery, Databricks and ClickHouse.

Description

MSPStuff Switchboard serves as a hosted AI workspace and MCP gateway designed specifically for managed service providers. It facilitates read-only access to various systems including PSA, RMM, Microsoft 365, security, backup, and billing, enabling teams to pose inquiries in straightforward English. Users are empowered to generate traceable reports, dashboards, charts, and scheduled checks, while also utilizing read-only AI agents with the ability to review source tool calls. Administrators manage access based on individual users and platforms, ensuring that credentials are securely maintained server-side. The functionality of Switchboard can be accessed through its web application or via compatible MCP clients such as ChatGPT, Claude, Microsoft Copilot, and Cursor. This versatility allows managed service providers to enhance their operational efficiency and streamline communication across different systems.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Asio by ConnectWise No 
Axcient x360Recover No 
ChatGPT No 
Claude No 
Claude Desktop No 
ClickHouse Yes 
CockroachDB Yes 
Cursor No 
Google Workspace No 
MariaDB Yes 
Microsoft Copilot No 
MySQL Yes 
Ninety No 
NinjaOne No 
Pax8 No 
SQL Server Yes 
Snowflake Yes 
Supabase Yes 
Xero No 
Yugabyte Yes 

Integrations

Asio by ConnectWise Yes 
Axcient x360Recover Yes 
ChatGPT Yes 
Claude Yes 
Claude Desktop Yes 
ClickHouse No 
CockroachDB No 
Cursor Yes 
Google Workspace Yes 
MariaDB No 
Microsoft Copilot Yes 
MySQL No 
Ninety Yes 
NinjaOne Yes 
Pax8 Yes 
SQL Server No 
Snowflake No 
Supabase No 
Xero Yes 
Yugabyte No 

Pricing Details

$25/month
Flat monthly pricing with unlimited external viewers on every plan. People viewing embedded or shared dashboards don’t count as users.

Lite, $25/month. 1 database, 1 user, 50 AI credits, internal dashboards and alerts.
Premium, $75/month. 2 databases, 10 users, 100 AI credits, white-label dashboard embedding, role-based access.
Power, $250/month. 5 databases, 30 users, 300 AI credits, full app embedding, row-level security, alerts every 15 minutes.
Enterprise, from $500/month. Custom limits, SSO, audit logs, and self-hosting or a dedicated server in your region or private network.

Annual billing saves at least 33%. Extra AI credits cost $10/month for 200. Every account starts with a 7-day free trial of the Power plan, with no credit card required. Discounts are available for startups with fewer than 10 people.
Free Trial Yes 
Free Version No 

Pricing Details

$387/month
Hosted starts at $387/month for 3 licensed users and supports 3–5 users, up to 5 connected platforms, 50 questions per team per day, 3 concurrent sessions, 5 scheduled report runs per week, and six-hour refreshes. Dedicated starts at $1,386/month for 3 users, includes all platforms and usage, and provides a reserved server and database; Dedicated is required from 6 users. Additional Microsoft 365 and Google Workspace client tenants are $10/month. Monthly and annual billing are available, with no onboarding fee. Accepted beta MSPs receive 50% off seats and client tenants for their first paid year; dedicated infrastructure is excluded from that discount.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Draxlr

Founded

2016

Country

India

Website

www.draxlr.com

Vendor Details

Company Name

AutomatedMSP, LLC

Founded

2025

Country

United States

Website

www.mspstuff.io

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) Yes 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Dashboard

Annotations No 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive Yes 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards No 
Themes Yes 
Visual Analytics Yes 
Widgets Yes 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Alternatives

Alternatives

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