Average Ratings 0 Ratings
Average Ratings 15 Ratings
Description
                    Docusnap efficiently catalogs your network's infrastructure, hardware, software, and standard application servers. With its capabilities, you can effortlessly generate network diagrams, evaluation reports, operational manuals, and contingency strategies. Docusnap provides insights into data access permissions and verifies the proper licensing of your software. Additionally, it allows for the identification of current IT dependencies. You can trust Docusnap to produce detailed reports and visual representations of your network. Furthermore, it enables the creation of essential operational documents and contingency plans while offering clarity on data access and software compliance. At itelio, we prioritize our team, as the company's achievements stem from the expertise and dedication of our talented workforce. Currently, itelio GmbH boasts a diverse team of around 90 professionals from different countries, each contributing to our collective success. This diversity enriches our company culture and drives innovation.
                
            
        
            Description
                    ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
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            Integrations
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Google Analytics
            
            
        
        
    
        
        
            
                
    Jira
            
            
        
        
    
        
        
            
                
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    Microsoft Azure
            
            
        
        
    
        
        
            
                
    Olark
            
            
        
        
    
        
        
            
                
    SnapEngage
            
            
        
        
    
        
        
            
                
    Tidio
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
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            Pricing Details
        $6 per user per month
        
    
    
    
        
        
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
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                Live Rep (24/7)
            
            
        
        
    
        
        
            
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                Types of Training
            
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                Vendor Details
Company Name
itelio
Founded
2004
Country
Germany
Website
www.itelio.com/en/docusnap/
Vendor Details
Company Name
ProProfs
Founded
2006
Country
United States
Website
www.proprofs.com
Product Features
IT Management
                                        Capacity Monitoring
                                        
                                    
                                    
                                    
                                        Compliance Management
                                        
                                    
                                    
                                    
                                        Event Logs
                                        
                                    
                                    
                                    
                                        Hardware Inventory
                                        
                                    
                                    
                                    
                                        IT Budgeting
                                        
                                    
                                    
                                    
                                        License Management
                                        
                                    
                                    
                                    
                                        Patch Management
                                        
                                    
                                    
                                    
                                        Remote Access
                                        
                                    
                                    
                                    
                                        Scheduling
                                        
                                    
                                    
                                    
                                        Software Inventory
                                        
                                    
                                    
                                    
                                        User Activity Monitoring
                                        
                                    
                            
                        Product Features
Help Authoring Tools
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Content Library
                                        
                                    
                                    
                                    
                                        Drag & Drop Editing
                                        
                                    
                                    
                                    
                                        Image Library
                                        
                                    
                                    
                                    
                                        Import HTML / Word
                                        
                                    
                                    
                                    
                                        Multi-Format Output
                                        
                                    
                                    
                                    
                                        Offline Editing
                                        
                                    
                                    
                                    
                                        Preview Output
                                        
                                    
                                    
                                    
                                        Screenshot Tool
                                        
                                    
                                    
                                    
                                        Search
                                        
                                    
                                    
                                    
                                        Templates
                                        
                                    
                                    
                                    
                                        Text Editor / Word Processor
                                        
                                    
                                    
                                    
                                        Translation Tools
                                        
                                    
                                    
                                    
                                        Version Control
                                        
                                    
                            
                        Knowledge Management
                                        Artificial Intelligence (AI)
                                        
                                    
                                    
                                    
                                        Cataloging / Categorization
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Decision Tree
                                        
                                    
                                    
                                    
                                        Discussion Boards
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Knowledge Base Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                            
                        Software Documentation
                                        Access Roles / User Permissions
                                        
                                    
                                    
                                    
                                        Automatic Documentation Generation
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Docs Web Hosting
                                        
                                    
                                    
                                    
                                        Feedback Capture
                                        
                                    
                                    
                                    
                                        Markdown Support
                                        
                                    
                                    
                                    
                                        Multiple Formats Support
                                        
                                    
                                    
                                    
                                        Multiple Versions Support
                                        
                                    
                                    
                                    
                                        Version Control
                                        
                                    
                                    
                                    
                                        WYSIWIG Editor
                                        
                                    
                                    
                                    
                                        Webhooks
                                        
                                    
                                    
                                    
                                        reStructured Text Support