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Average Ratings 15 Ratings

Total
ease
features
design
support

Description

Docusnap efficiently catalogs your network's infrastructure, hardware, software, and standard application servers. With its capabilities, you can effortlessly generate network diagrams, evaluation reports, operational manuals, and contingency strategies. Docusnap provides insights into data access permissions and verifies the proper licensing of your software. Additionally, it allows for the identification of current IT dependencies. You can trust Docusnap to produce detailed reports and visual representations of your network. Furthermore, it enables the creation of essential operational documents and contingency plans while offering clarity on data access and software compliance. At itelio, we prioritize our team, as the company's achievements stem from the expertise and dedication of our talented workforce. Currently, itelio GmbH boasts a diverse team of around 90 professionals from different countries, each contributing to our collective success. This diversity enriches our company culture and drives innovation.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Microsoft 365
Microsoft Azure
Olark
SnapEngage
Tidio
VMware Cloud
Wufoo
Zendesk

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Microsoft 365
Microsoft Azure
Olark
SnapEngage
Tidio
VMware Cloud
Wufoo
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$6 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

itelio

Founded

2004

Country

Germany

Website

www.itelio.com/en/docusnap/

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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