Learn More
Learn More

Average Ratings 83 Ratings

Total
ease
features
design
support

Average Ratings 160 Ratings

Total
ease
features
design
support

Description

DoctorConnect is a trusted leader in patient engagement solutions, proudly serving the healthcare industry for over 25 years. We help medical practices of all sizes streamline communication, automate routine tasks, and improve the overall patient experience. From solo practitioners to large health systems, thousands of providers nationwide rely on our customizable tools to reduce administrative burden, decrease no-shows, and drive stronger revenue. Our platform is built for real-world healthcare operations—scalable, intuitive, and designed to integrate directly with hundreds of EMR and Practice Management (PM) systems. Whether you're looking to modernize appointment scheduling, automate reminders, or collect actionable patient feedback, DoctorConnect provides an end-to-end solution tailored to your workflow. With a focus on flexibility and results, we empower clinics to save time, enhance patient satisfaction, and operate more efficiently without disrupting existing systems.

Description

WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can interact with services using QR codes, SMS, web links, or kiosks, receiving live status updates and AI-driven wait time forecasts that reduce uncertainty. Waillo, an AI agent native to WaitWell, acts as a conversational guide for customers, interpreting natural-language questions and directing them to the correct service or appointment path. On the operational side, Waillo Insights allows leaders to explore WaitWell data by asking plain-language questions, making it easier to reveal service constraints, monitor trends, and adjust staffing. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AdvancedMD
Amazing Charts EHR
Azure-AD-External-Identities
CharmHealth
Freshservice
Google Authenticator
Google Calendar
Google Forms
Google Meet
Google Sheets
HubSpot CMS Hub
Microsoft Outlook
Oracle PeopleSoft
Salesforce
Stripe
SurveyMonkey
Zendesk
Zoom
athenaClinicals
eClinicalWorks

Integrations

AdvancedMD
Amazing Charts EHR
Azure-AD-External-Identities
CharmHealth
Freshservice
Google Authenticator
Google Calendar
Google Forms
Google Meet
Google Sheets
HubSpot CMS Hub
Microsoft Outlook
Oracle PeopleSoft
Salesforce
Stripe
SurveyMonkey
Zendesk
Zoom
athenaClinicals
eClinicalWorks

Pricing Details

$210
Free Trial
Free Version

Pricing Details

$250/location
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adtel International

Founded

1992

Country

United States

Website

www.doctorconnect.net

Vendor Details

Company Name

WaitWell

Founded

2020

Country

Canada

Website

www.waitwell.ca

Product Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Chiropractic

Appointment Management
Billing & Invoicing
Claims Management
EHR Certified
Outcome Assessments
Patient Account Management
Patient Records
SOAP Notes

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dermatology

Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Progress Notes
Scheduling
Treatment Plans

Medical Practice Management

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Medical Spa

Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Package Creation

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Pediatric

Admissions Management
Billing & Invoicing
Charge Capture
Clinical Notes
Code Processing
Custom Bundles
Electronic Health Record
HIPAA Compliant
Practice Management
SMS Messaging
Scheduling
Vaccine Management

Physical Therapy

Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Patient Records
Practice Management
Progress Notes
Treatment Plans

Plastic Surgery

Appointment Management
Before & After Pictures
Claims Management
Inventory Management
Patient Billing
Patient Flow Management
Patient Portal
Patient Records Management
Scheduling

Podiatry

Appointment Management
Patient Records

Radiology

Audit Trail
Billing & Invoicing
Claims Management
EDI
EMR HL7 Bridge
Image Fusion
PACS Integration
Patient Scheduling
Scanning Input
Teleradiology
Wait List Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Telemedicine

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Product Features

Appointment Scheduling

WaitWell simplifies the process of scheduling and managing appointments by integrating appointment booking with live queue management. Clients can reserve their spots online, via SMS, QR codes, or kiosks, and can join a virtual waitlist if necessary. Appointments are automatically synchronized with Outlook and Google Calendar, and automated reminders through SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows them to oversee both walk-ins and pre-scheduled appointments, monitor wait times, and access insights on cancellations and no-shows. With features like customizable workflows, pre-appointment forms, and support for multiple languages, WaitWell enhances service efficiency across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for customers looking to avoid overcrowded waiting areas and lengthy queues by allowing them to schedule appointments online or enter a virtual line via their mobile devices. Users receive instant updates, reminders, and alerts, keeping them informed about their position in the queue. The platform enhances the experience with convenient check-in options, pre-completed forms, and reduced waiting times, ensuring that each visit is more efficient, quicker, and less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the process of managing employee schedules and customer bookings for organizations. Staff members can easily access their schedules, swap shifts with colleagues, and receive instant notifications. Meanwhile, managers have the ability to monitor attendance, coverage, and busy times through a unified dashboard. By automating the scheduling process and enhancing communication, WaitWell minimizes conflicts and ensures that teams are ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell enhances the management of patient appointments and clinic operations by enabling individuals to schedule, modify, or enter a virtual queue through an online platform or kiosk. Its automated reminder system helps minimize missed appointments, while team members can monitor patient movement, waiting periods, and cancellations from one centralized interface. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell elevates both the patient experience and operational effectiveness of clinics.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell ensures that patients are engaged and updated at every step of their healthcare journey. With features like automated notifications, live updates, and pre-appointment paperwork, the process of booking and checking in becomes seamless. By minimizing wait times and facilitating transparent communication, WaitWell improves patient satisfaction, fosters trust, and elevates the overall experience in healthcare.

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Intake

WaitWell streamlines and speeds up the patient registration process by enabling individuals to fill out pre-registration forms, medical history, consent documents, and insurance details online or through a kiosk prior to their appointments. Automated alerts and immediate notifications keep patients updated about their scheduled visits, minimizing cancellations and alleviating congestion at the front desk. Staff members can oversee patient arrivals, monitor wait times, and control patient flow from a unified dashboard, ensuring a swift check-in for each individual. By digitizing the intake process and integrating it with virtual queue management, WaitWell enhances precision, improves the overall patient experience, and enables healthcare facilities to operate more efficiently and effectively.

Patient Scheduling

WaitWell simplifies the appointment scheduling process for patients, enabling them to conveniently book, modify, or cancel their appointments online, through mobile apps, kiosks, or in person. The platform features automated reminders and notifications to minimize no-show rates and keep patients updated. Healthcare staff can manage and oversee appointments in real time via a centralized dashboard. Additionally, it seamlessly integrates with calendars, facilitates pre-visit form submissions and payments, and supports virtual queue management, all aimed at creating an organized and effective scheduling experience. By enhancing both the patient journey and clinic efficiency, WaitWell assists healthcare providers in minimizing wait times, improving operational flow, and delivering more dependable care.

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

WaitWell revolutionizes conventional waiting lines by creating intelligent, virtual queues that enhance customer satisfaction and streamline operations. Patrons can join the queue from anywhere using their mobile devices, kiosks, or online platforms, and they receive live updates regarding their position in line. Employees benefit from a unified dashboard that tracks arrivals, wait durations, and service progression, enabling them to manage priorities efficiently and alleviate crowding. Automated alerts and transparent communication ensure all parties are kept in the loop, leading to a perception of reduced wait times, improved service delivery, and a more structured atmosphere for both customers and staff.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage and monitor visitors. Visitors have the option to schedule appointments in advance or check in upon arrival through a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts provide visitors with timely updates, while staff members can access real-time information about arrivals and visitor traffic through a unified dashboard. With functionalities such as pre-registration, ID verification, and data analytics, WaitWell guarantees a secure, efficient, and polished experience for all visitors.

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Waitlist

WaitWell allows customers to sign up for a virtual waitlist using their smartphones, kiosks, or online, effectively reducing the need for lengthy queues and overcrowding. Staff members can oversee arrivals instantly, monitor waiting periods, and efficiently prioritize customer service. With automated alerts, customers stay updated, contributing to a more streamlined and organized experience for all involved.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Workflow Automation

WaitWell simplifies essential operational processes to enhance service delivery and minimize manual intervention. The platform automates everything from appointment booking and patient onboarding to managing queues and sending notifications, ensuring that both employees and clients stay updated in real time. Through a unified dashboard, staff can oversee, modify, and refine workflows, while automated reminders, alerts, and pre-populated forms help to minimize mistakes and reduce missed appointments. By combining scheduling, check-in procedures, and virtual queuing, WaitWell boosts operational efficiency, enhances service reliability, and allows staff to concentrate on providing an improved experience for customers and patients.

Alternatives

Benchmark PM Reviews

Benchmark PM

Benchmark Solutions

Alternatives