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features 0 out of 5 stars
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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

At Worldpay from FIS, we recognize the challenges and frustrations that chargebacks bring, including the time, cost, and energy that could instead be directed toward expanding your business. These chargebacks not only cause operational headaches but can also create friction with customers, ultimately resulting in decreased sales. A significant portion of these issues could be mitigated by addressing claims sooner in the dispute process. The Disputes Deflector consolidates dispute data from various card brands, enabling you to respond to customer claims more swiftly and thereby minimize chargebacks and associated revenue losses. Moreover, Visa and Mastercard are rolling out new services aimed at curtailing the frequency of chargebacks. By utilizing these services, we empower you to provide necessary information earlier in the dispute progression, allowing you to issue refunds or take preventative measures, which can help stop a dispute from escalating into a chargeback. This proactive approach not only enhances customer satisfaction but also fortifies your bottom line.

Description

FusionDMS is a comprehensive software solution designed specifically for managing disputes within community banks and credit unions. It effectively consolidates the processes of intake and case tracking for various dispute types, including debit and credit card issues, ACH transactions, ATM disputes, checks, and remittance transfers. With this tool, staff members can efficiently route cases, keep track of their status, adhere to Regulation E deadlines and alerts, document their investigative processes, and ensure a thorough audit trail is maintained. The platform facilitates workflows for chargebacks, representments, and arbitration, enhancing the overall efficiency of dispute management. One notable feature is the Chargeback Intercept, which allows merchants to examine card disputes that qualify and provide a credit before a formal chargeback is initiated. FusionDMS seamlessly collaborates with third-party investigators and can integrate with core systems from notable financial technology companies such as Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions have the flexibility to deploy the software on their own servers or utilize FIntegrate’s environment hosted on AWS. Additionally, FusionDMS meticulously tracks disputes from their initial intake all the way through to resolution, ensuring a smooth and transparent process for all parties involved. By implementing this software, financial institutions can significantly improve their dispute resolution capabilities and enhance customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Finastra No 
Fiserv No 

Integrations

Finastra Yes 
Fiserv Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FIS

Founded

1968

Country

United States

Website

www.fisglobal.com/en/merchant-solutions-worldpay/products/fis-disputes-deflector

Vendor Details

Company Name

FIntegrate Technology

Founded

2009

Country

United States

Website

fintegratetech.com

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

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