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Description
Collaborative text analytics for machine-learning and human. We offer a variety of multilingual, text mining and data science features, as well as human annotation and machine-learning capabilities. DiscoverText provides a variety of cloud-based software tools that allow users to quickly and accurately analyze large amounts of text data. Our customers use DiscoverText to sort unstructured text commonly found in market research. They also include associated metadata such as customer feedback platforms, CRMs and chats. Discover why we are ranked #1 in text, metadata, social network analysis support, and trusted by hundreds academic research groups. Machine-learning sifters can be created in just hours or minutes by crowdsourcing. We provide an API and support technical integrations to SurveyMonkey and Twitter.
Description
Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.
API Access
Has API
API Access
Has API
Integrations
SurveyMonkey
WordPress
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Texifter
Founded
2009
Country
United States
Website
discovertext.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/text-analytics/
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering