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Description
Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.
Description
Vizerto serves as an enterprise digital assistant and an expertise enhancer for B2B sales professionals, providing quick and reliable responses to customer inquiries. With Vizerto, you can receive answers to your sales-related questions in mere minutes, functioning like an AI Sales Engineer dedicated to your needs. Whether you need information about products, customer references, compatibility, SKUs, End of Life, migration, or various other topics, Vizerto is equipped to deliver. The AI and its knowledgeable community ensure that you will always receive quality responses. You can easily ask questions, obtain immediate suggestions, or reach out to experts, while also benefiting from Vizerto's tailored recommendations and notifications about answers. Engage with Vizerto through Slack in the same manner as you would with a human expert, enjoying personalized 1:1 responses. Furthermore, instead of sending emails to the Technical Expert Email Alias, your sales team can directly interact with Vizerto for instant solutions, utilizing its user-friendly interactive components to enhance the quality of the responses you receive. This seamless integration helps streamline communication and improves overall efficiency in addressing sales inquiries.
API Access
Has API
API Access
Has API
Integrations
Gmail
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Directly
Founded
2011
Country
United States
Website
directly.com
Vendor Details
Company Name
Vizerto
Website
vizerto.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management