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Description
Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.
Description
Logpickr Process Explorer 360 utilizes the digital traces left by your Information System to assess whether they align with your expectations. You will have the ability to verify this alignment. Are you curious why some deliveries take longer than others? With Logpickr Process Explorer 360, you can swiftly pinpoint the crucial elements that affect your workflows. It enables you to comprehend the customer journey and project waiting periods effectively. By leveraging its predictive algorithms, Logpickr Process Explorer 360 allows you to gain insights into both the customer experience and your internal operations. This tool is designed for all business analysts and does not necessitate advanced expertise in data science or Process Mining. You can navigate the interface with ease to find the answers you seek. By harnessing your operational data, Logpickr Process Explorer 360 provides comprehensive insights into your processes. Ultimately, Logpickr Process Explorer 360 uncovers the true nature of your operations based on the data you already possess, enhancing your decision-making capabilities.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Directly
Founded
2011
Country
United States
Website
directly.com
Vendor Details
Company Name
Logpickr
Founded
2017
Country
France
Website
www.logpickr.com/en/product.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management