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Description
Gain comprehensive insights into your performance through real-time analytics that span all channels, conveniently organized in user-friendly dashboards. Monitor growth metrics against adaptable date ranges tailored to your business requirements. Utilize extensive paid metrics from social media and search platforms to efficiently assess and adjust your strategies for every dollar spent. Access immediate audience insights, ranging from Top Pages to Search Queries, to enhance your understanding. Increase website traffic and user intent while generating appealing, professional highlights for your business. Amplify your brand’s voice with tools designed to monitor relevant discussions and competitor activities within your industry. Swiftly respond to customer inquiries to foster deeper connections and engagement. Keep a close watch on customer sentiment and expedite your reactions to feedback across various social platforms. Moreover, streamline community management by consolidating all your social posts into a single view, allowing for effortless interaction and response in real-time. This cohesive approach not only enhances efficiency but also strengthens your brand’s presence online.
Description
Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Facebook
Instagram
LinkedIn
X (Twitter)
Amazon
Facebook Ads
Google Ads
Google Analytics
Google Search Console
LinkedIn Marketing Solutions
Integrations
Facebook
Instagram
LinkedIn
X (Twitter)
Amazon
Facebook Ads
Google Ads
Google Analytics
Google Search Console
LinkedIn Marketing Solutions
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Digivizer
Founded
2010
Country
Australia
Website
digivizer.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Influencer Marketing
CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring
Marketing Analytics
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking