Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Digitalnatie Service Suite is an online platform specifically tailored for managing field services in sectors such as HVAC, plumbing, electrical, water treatment, installation, and maintenance. This comprehensive tool integrates various functionalities, including customer management, job requests, scheduling and dispatching, work orders, service contracts, route optimization, and inventory control. Office personnel can efficiently generate quotes and invoices, track payments, and analyze performance reports. Meanwhile, technicians leverage a mobile application to access job and asset information, document their time and materials, perform safety inspections, upload images and notes, and capture customer signatures. Additionally, the suite enhances operations with features like preventive maintenance, detailed equipment and site records, workflow automation, and a customer portal for accessing service reports and invoices. Available in Dutch, French, and English, this platform is specifically designed to meet the needs of Belgian service providers who oversee field technicians and manage tasks at customer locations, ensuring a smooth and efficient workflow overall. Its user-friendly interface allows for seamless coordination between office staff and technicians, ultimately improving service delivery.
Description
Dougal serves as a comprehensive job scheduling and field-work management tool tailored for trade and service industries. It supports coordinators and field personnel in efficiently managing customer interactions, job assignments, visit schedules, calendars, and follow-up tasks. Each job is meticulously documented with a chronological array of notes, photographs, activity logs, and billing references, enabling teams to assess past efforts and plan subsequent actions. Field personnel can effortlessly access their designated visits, contribute notes and images, track their time, and retrieve job details on-the-go. Meanwhile, office staff can oversee and organize work schedules, create timesheets, handle quotes and invoices, while also importing data from compatible accounting and contact management systems. Designed with sole traders and teams in mind, Dougal caters to sectors like plumbing, electrical, HVAC, maintenance, installation, and inspection, among others, that require workers to visit client locations. Ultimately, Dougal serves to unify field operations and streamline job documentation within a singular platform, enhancing overall efficiency and communication among team members.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Google Maps
Yes
HubSpot CRM
Yes
Microsoft 365
Yes
Peppol
Yes
QuickBooks Online
No
Waze
Yes
Xero
No
Integrations
Google Maps
No
HubSpot CRM
No
Microsoft 365
No
Peppol
No
QuickBooks Online
Yes
Waze
No
Xero
Yes
Pricing Details
€50/user/month
Annual billing costs €50/user/month; monthly billing costs €75/user/month with a 12-month contract. A minimum of two users applies, and prices exclude VAT. Implementation starts at €950; onboarding, migration, configuration and training are quoted separately.
Free Trial
Yes
Free Version
No
Pricing Details
$7.99/user/month
New accounts receive a time-limited free-user allowance: 2 active users for 12 months, 6 for 6 months, or 12 for 3 months. After the included period, additional active users are $7.99 per user per month. Currency and displayed pricing may vary by market.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Digitalnatie
Founded
2022
Country
Belgium
Website
digitalnatie.app
Vendor Details
Company Name
Dougal
Founded
2017
Country
Australia
Website
dougal.app
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
No
Mobile Access
No
Routing
No
Scheduling
No
Self Service Portal
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No