Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.
Description
Our innovative platform for understanding natural language enables customers to place orders from afar just by using their voice. RedShift Voice Technology (RSVT) is a versatile, device-independent solution that allows customers to effortlessly order remotely through verbal commands. This platform reimagines the traditional ‘in-person’ experience of ordering food and beverages, seamlessly integrating it into the mobile realm for a conversational order-ahead process that enhances convenience for both businesses and their patrons. Tailored specifically to your needs, our service will be embedded within your application and smart speaker interfaces, supporting popular devices like iOS, Amazon Echo, and Google Home. After implementation, customers will be able to place orders via any mobile device or home speaker, easily reordering their favorites or exploring new options by simply asking—just like they would in a face-to-face exchange. They’ll receive updates on when their orders are ready, allowing them to efficiently pick up their items at your location, enhancing the overall customer experience. This system not only streamlines the ordering process but also encourages repeat business and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Google
Yes
Google Sheets
Yes
Magento
Yes
OneShot
Yes
Salesforce
Yes
Shopify
Yes
Zendesk
Yes
Integrations
Google
No
Google Sheets
No
Magento
No
OneShot
No
Salesforce
No
Shopify
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DigitalGenius
Founded
2014
Country
United Kingdom
Website
www.digitalgenius.com
Vendor Details
Company Name
LexBites
Founded
2003
Website
www.redshiftcompany.com
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No