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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

Poke is an innovative AI assistant created by The Interaction Company that seamlessly integrates into popular messaging platforms such as iMessage, WhatsApp, and SMS, eliminating the need for users to switch to separate applications; it connects with users' email, calendars, and files to convert messages into actionable tasks like drafting responses, adjusting schedules, and processing payments, all through concise conversational interactions. The design aims to replicate a natural conversation experience, featuring short messages, indicators for typing and reading, one-tap functionalities, and contextual memory, allowing the assistant to interact in a more human-like manner, distinguishing it from standard chatbots. Emphasizing user privacy and security, Poke is compliant with SOC-2 and CASA Tier-2 standards to ensure data protection. Recently, Poke successfully secured approximately $15 million in seed funding, leading to a valuation of around $100 million, and has garnered significant interest from early users, with about 6,000 testers actively engaging with the platform on iMessage, who collectively send tens of thousands of messages monthly. As the user base grows, Poke aims to enhance its features and capabilities to further streamline communication and task management for its users.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Yes 
Google Sheets Yes 
Granola No 
Linear No 
Magento Yes 
Notion No 
OneShot Yes 
Salesforce Yes 
Shopify Yes 
WhatsApp No 
Zendesk Yes 
iMessage No 

Integrations

Google No 
Google Sheets No 
Granola Yes 
Linear Yes 
Magento No 
Notion Yes 
OneShot No 
Salesforce No 
Shopify No 
WhatsApp Yes 
Zendesk No 
iMessage Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

The Interaction Company

Country

United States

Website

poke.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

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