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Description
Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.
Description
Poke is an innovative AI assistant created by The Interaction Company that seamlessly integrates into popular messaging platforms such as iMessage, WhatsApp, and SMS, eliminating the need for users to switch to separate applications; it connects with users' email, calendars, and files to convert messages into actionable tasks like drafting responses, adjusting schedules, and processing payments, all through concise conversational interactions. The design aims to replicate a natural conversation experience, featuring short messages, indicators for typing and reading, one-tap functionalities, and contextual memory, allowing the assistant to interact in a more human-like manner, distinguishing it from standard chatbots. Emphasizing user privacy and security, Poke is compliant with SOC-2 and CASA Tier-2 standards to ensure data protection. Recently, Poke successfully secured approximately $15 million in seed funding, leading to a valuation of around $100 million, and has garnered significant interest from early users, with about 6,000 testers actively engaging with the platform on iMessage, who collectively send tens of thousands of messages monthly. As the user base grows, Poke aims to enhance its features and capabilities to further streamline communication and task management for its users.
API Access
Has API
API Access
Has API
Integrations
Google
Google Sheets
Granola
Linear
Magento
Notion
OneShot
Salesforce
Shopify
WhatsApp
Integrations
Google
Google Sheets
Granola
Linear
Magento
Notion
OneShot
Salesforce
Shopify
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DigitalGenius
Founded
2014
Country
United Kingdom
Website
www.digitalgenius.com
Vendor Details
Company Name
The Interaction Company
Country
United States
Website
poke.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management