Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.
Description
Poke is an innovative AI assistant created by The Interaction Company that seamlessly integrates into popular messaging platforms such as iMessage, WhatsApp, and SMS, eliminating the need for users to switch to separate applications; it connects with users' email, calendars, and files to convert messages into actionable tasks like drafting responses, adjusting schedules, and processing payments, all through concise conversational interactions. The design aims to replicate a natural conversation experience, featuring short messages, indicators for typing and reading, one-tap functionalities, and contextual memory, allowing the assistant to interact in a more human-like manner, distinguishing it from standard chatbots. Emphasizing user privacy and security, Poke is compliant with SOC-2 and CASA Tier-2 standards to ensure data protection. Recently, Poke successfully secured approximately $15 million in seed funding, leading to a valuation of around $100 million, and has garnered significant interest from early users, with about 6,000 testers actively engaging with the platform on iMessage, who collectively send tens of thousands of messages monthly. As the user base grows, Poke aims to enhance its features and capabilities to further streamline communication and task management for its users.
API Access
Has API
No
API Access
Has API
No
Integrations
Google
Yes
Google Sheets
Yes
Granola
No
Linear
No
Magento
Yes
Notion
No
OneShot
Yes
Salesforce
Yes
Shopify
Yes
WhatsApp
No
Integrations
Google
No
Google Sheets
No
Granola
Yes
Linear
Yes
Magento
No
Notion
Yes
OneShot
No
Salesforce
No
Shopify
No
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DigitalGenius
Founded
2014
Country
United Kingdom
Website
www.digitalgenius.com
Vendor Details
Company Name
The Interaction Company
Country
United States
Website
poke.com
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No