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Average Ratings 0 Ratings
Description
Banks implementing an omnichannel approach are witnessing substantial growth in their digital platforms. When customers evaluate various banks, they often consider the rates and fees associated with their offerings, which is a logical step in their decision-making process. However, the emotional reactions sparked by customer interactions with various touchpoints play a crucial role in shaping their preferences, often bypassing logical reasoning. Our touchpoint solutions are designed to not only meet but also surpass the rising expectations of discerning customers. Asseco’s omnichannel banking solutions transform your offerings into engaging experiences that are accessible through both self-service and assisted touchpoints. Thanks to our advanced omnichannel banking technology, our web and mobile user interfaces seamlessly adapt to the devices of each customer. Consistency in digital experience is paramount, as customers anticipate the same user interface and user experience, no matter which banking channel they utilize. Ultimately, delivering a cohesive experience can significantly enhance customer loyalty and satisfaction.
Description
While there's certainly room for improvement, our industry is one that is in a state of constant flux with shifting benchmarks. As a customer communication platform, we consider it our responsibility to stay ahead of these changes, allowing you to concentrate on your core tasks. Each year, new avenues for customer service appear, and staying current requires ongoing software updates, team training, and process adjustments. It's essential to have a platform that can seamlessly integrate with these evolving channels and systems. Picture a solution where every new channel fits effortlessly alongside the existing ones. Customers now anticipate interactions that are quicker, more insightful, and better informed than ever before. This trend is unlikely to reverse; the expectations will continue to escalate as retailers rise to the challenge. To ensure maximum efficiency, it’s vital to incorporate time-saving features, integrations, and automation into your operations. Ultimately, your success hinges on your ability to adapt and innovate in this ever-evolving landscape.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$150 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Asseco Group
Founded
1989
Country
Poland
Website
digitalbanking.asseco.com/digitaledge/
Vendor Details
Company Name
Gnatta
Founded
2014
Country
United Kingdom
Website
www.gnatta.com
Product Features
Banking
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management