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Description
Dialogview is poised to revolutionize customer communication by integrating cutting-edge generative AI with an array of tools aimed at enhancing both customer support and online conferencing experiences. Central to Dialogview's mission is the goal of streamlining interactions, making them more tailored and widely available across diverse platforms such as WhatsApp, Facebook Messenger, SMS, and VoIP, all thanks to its smart AI assistant, Tia.
In the realm of customer support, Dialogview efficiently manages over 70% of inquiries through automation, enabling human representatives to concentrate on more intricate problems. Tia, leveraging sophisticated machine learning techniques, delivers contextualized and personalized assistance in more than 40 languages, ensuring that customers worldwide feel recognized and appreciated. The platform's omnichannel strategy guarantees that every query is addressed, significantly boosting customer satisfaction and loyalty.
Furthermore, on the conferencing front, Dialogview offers a user-friendly, web-based solution that eliminates the need for downloads, making it readily accessible for all participants, thus enhancing the overall experience of virtual meetings.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Adobe Marketo Engage
No
Appinium
No
Confluence
No
Contentful
No
Discourse
No
Docebo
No
Dropbox
No
Google Drive
No
Guru
No
Jira
No
Integrations
Adobe Marketo Engage
Yes
Appinium
Yes
Confluence
Yes
Contentful
Yes
Discourse
Yes
Docebo
Yes
Dropbox
Yes
Google Drive
Yes
Guru
Yes
Jira
Yes
Pricing Details
$29
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dialogview
Founded
2021
Country
United States
Website
www.dialogview.com
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
