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Description

DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.

Description

In this populous world, where connecting with the mass on a personal level can be difficult, LeadsRain comes with the turn-key solutions. It’s state-of-the-art technology offers a glitch-free user experience for a seamless connectivity. Services like the Cloud-based Predictive Dialer provide the most efficient contact center solutions. The Ringless Voicemail service enable the clients to connect with their leads without causing hassles of ringing their phones at unwanted times. The Voice Broadcasting service transmits a recorded message with a press #1 option for further actions. Rich Text Messaging service comes with added features that can embed media and other files to a text message campaign for better engagement and a clearer message. Enjoy our Umbrella Approach, a result-oriented model that ensures that you reach your end goal through our campaign. Take assistance from this lean company, and make your campaigns worthwhile.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Salesforce
Zapier
Bitrix24
Gong
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
MailChannels
Oracle CRM On Demand
Pipedrive
Slack
Sugar Connect
Zoho Analytics

Integrations

Salesforce
Zapier
Bitrix24
Gong
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
MailChannels
Oracle CRM On Demand
Pipedrive
Slack
Sugar Connect
Zoho Analytics

Pricing Details

$25.00/month/user
Free Trial
Free Version

Pricing Details

1.25¢ Cost / Minute
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DialedIn

Founded

1996

Country

United States

Website

getdialedin.com

Vendor Details

Company Name

LeadsRain

Founded

2012

Country

United States

Website

leadsrain.com/cloud-predictive-dialer

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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