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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Countless companies rely on DYL to enhance their service productivity. Similarly, numerous businesses trust DYL to improve their marketing efficiency. With features like "Listen, Whisper, Barge," you can effectively guide and train your employees during live calls. Tailor your workflows, lead distribution, voicemail, and on-hold messages to create a more personalized experience for your clients. Every feature is included in a single, affordable price, eliminating the hassle of managing multiple service providers. Our onboarding specialists ensure you are operational within just one hour, complete with complimentary training. As your organization expands, adding users is a straightforward process that can be completed with a simple phone call. Our dedicated team of developers consistently maintains and refines the system to guarantee superior performance. DYL equips businesses with essential tools to turn potential leads into actual sales and transform customers into loyal advocates. Customers using our service have reported a remarkable 35% increase in new business, alongside a 25% rise in team productivity, highlighting the effectiveness of our solutions. By choosing DYL, you're not just investing in a service; you're partnering with a system designed for growth and success.

Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asterisk
EZLynx
Farmers Business Network
FlowUp
Grandstream Wave
QQCatalyst
Vertafore AMS360
Wufoo
Yeastar Cloud PBX
eAgent Solutions

Integrations

Asterisk
EZLynx
Farmers Business Network
FlowUp
Grandstream Wave
QQCatalyst
Vertafore AMS360
Wufoo
Yeastar Cloud PBX
eAgent Solutions

Pricing Details

$85 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DYL

Founded

2009

Country

United States

Website

dyl.com

Vendor Details

Company Name

Loway

Founded

2004

Country

Switzerland

Website

www.queuemetrics.com

Product Features

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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