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Description
Dewey operates as a comprehensive AI platform that transforms specialized content libraries into interactive Q&A experiences for various audiences. Each response is exclusively derived from the customer’s sanctioned materials, ensuring full citation to the original sources without any reliance on the open web.
With a design that inherently prevents inaccuracies, Dewey’s closed-loop system allows experts to retain editorial oversight; they can prepare answers for important inquiries, secure responses on delicate subjects, and establish limits that prompt the AI to say "I don't know" in lieu of making assumptions. An analytics dashboard, along with a Knowledge Requests queue, highlights the inquiries from audiences, turning previously unanswered questions into potential content creation opportunities.
Dewey is implemented in diverse sectors such as healthcare, parenting, civic journalism, education, and publishing, particularly in contexts where incorrect information can have significant repercussions. Over 1 million answers have been delivered across more than 30 active knowledge bases, showcasing the platform's extensive reach.
As a full-service solution, Dewey not only builds and deploys but also manages every aspect of each implementation, ensuring seamless integration and operation for clients. This approach allows organizations to focus on their core missions while benefiting from a reliable AI-driven knowledge resource.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
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Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dewey Labs
Founded
2023
Country
United States
Website
www.askdewey.com
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal