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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DevicePulse.AI is an intelligent platform that leverages artificial intelligence to provide diagnostics and operational insights for Internet of Things (IoT) devices, assisting organizations in comprehending, diagnosing, and enhancing the performance of extensive networks of interconnected devices. By interfacing with pre-existing IoT systems and data sources, it is capable of identifying unusual activities, determining possible underlying issues, and offering practical guidance for troubleshooting. This platform elevates the capabilities of operations teams beyond mere device oversight, supplying context-sensitive insights into device health, connectivity, events, logs, and operational metrics. Furthermore, DevicePulse.AI facilitates automated corrective actions through application programming interfaces (APIs) and can seamlessly integrate with IT service management tools such as Jira, ServiceNow, and ClickUp. Tailored for organizations that navigate complex, multi-vendor IoT ecosystems, it serves a variety of sectors, including telecommunications, manufacturing, utilities, banking, and connected infrastructure, making it an essential asset for enhancing operational efficiency and effectiveness. By providing tools for proactive management, the platform empowers teams to anticipate issues before they escalate, ensuring smoother operations across diverse environments.

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

BMC Helix No 
Freshservice No 
Jira Service Management No 
ServiceNow No 
Zendesk No 

Integrations

BMC Helix Yes 
Freshservice Yes 
Jira Service Management Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact for pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SenzMate

Founded

2015

Country

United States

Website

www.senzmate.com/device-pulse/

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

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Alternatives

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