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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

DepotService360 is a comprehensive service management platform tailored for businesses that deal with product returns, repairs, calibration, warranty services, and customer inquiries. This solution streamlines the entire depot service process, empowering teams to efficiently handle everything from initial customer interaction and RMA generation to receiving items, conducting inspections, providing quotes, executing repairs, performing quality checks, shipping products, managing billing, and generating reports. The tool is specifically crafted to enhance service teams' oversight of each phase within the repair workflow, ensuring that customer information, work orders, components utilized, technician activities, invoices, and service history are all systematically organized in one centralized location. Additionally, it offers integration capabilities with ERP systems, facilitating seamless access to customer records, inventory data, invoicing, credit memos, and analytical reporting, ultimately improving overall operational efficiency. By providing a holistic view of the service process, DepotService360 aims to elevate customer satisfaction and streamline service delivery.

Description

Fixably is web-based repair management software that helps streamline the service workflow to save time and cost for every repair. The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience. We know this because we are service professionals and we built Fixably to automate all non-repair tasks. - We help technicians manage repairs more efficiently so they can spend more time on technical tasks. Every technician gets the advantage of what we have learned from over a million repairs logged on Fixably. - As a business owner, Fixably gives you performance and financial control. Benefit from automating 80% of process work and granular data management. - Fixably ensures a hassle-free end-to-end customer experience that is the result of integrated customer communication. Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers. The integration eliminates the need to switch between software while managing a repair. You can create repairs, order parts, find and read articles, or get clear instructions and assistance from the Fixably interface.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Google Maps
Moneris
QuickBooks Online
Slack
Stripe
Tyro EFTPOS

Integrations

Google Maps
Moneris
QuickBooks Online
Slack
Stripe
Tyro EFTPOS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RMB Solutions

Founded

2005

Country

United States

Website

rmbsolutions.net

Vendor Details

Company Name

Fixably

Founded

2015

Country

Finland

Website

fixably.com

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Product Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Repair Shop

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Alternatives

Alternatives

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