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Description
Initiate rapid deployment right from the start. Achieve elastic scalability to accommodate growth. Gain comprehensive visibility over a multitude of connections all from one centralized location. Through a unified interface, retrieve necessary credentials from the secret server vault, whether it’s on-premises or in the cloud. Oversee and document multiple remote sessions concurrently. Effortlessly toggle between current sessions or launch a new one in a different tab, with the option to expand to full screen with ease. Effectively handle numerous remote connections from a singular display. Start and configure sessions across diverse environments. As IT departments expand their operations across broader networks, adopt new cloud services, utilize various connection protocols, interact with numerous privileged users, and cater to different business teams and customer environments, they must meticulously monitor privileged accounts across all sessions. Teams face the challenge of navigating intricate networks, cloud offerings, and diverse user requirements. Connection Manager serves as a sophisticated solution for managing remote connections, offering a single, comprehensive platform for overseeing remote sessions, thus streamlining the management process significantly. This innovative approach not only simplifies operations but also enhances security across the board.
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Delinea
Country
United States
Website
delinea.com/products/connection-manager
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback