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Description
Defex was created to serve as an intuitive and robust cloud-based platform for managing defects and tasks. With our software, users can easily annotate plans, assign tasks, and oversee their progress until they are fully resolved. The inception of Defex originated from our desire to meet a customer's needs; however, due to the positive feedback from other clients at DCODE GROUP, we decided to launch it as an independent Software as a Service (SAAS) offering. During the development of an Inspection Tool for a client, we encountered challenges in pinpointing the precise location of reported defects or issues. Upon further investigation, we discovered various existing solutions, but most were either located offshore or came with prohibitive costs. As a result, we took it upon ourselves to devise a more efficient way of documenting defects or issues, ensuring they are easily accessible for other users and during future inspections. This innovative approach not only enhances usability but also streamlines the entire inspection process.
Description
Toveta serves as a comprehensive software solution for aftercare and defect management tailored specifically for residential developers. It enables customer care teams to efficiently oversee service requests once homes are transferred to new owners, tracking everything from the initial homeowner reports to the final resolution of cases. Homeowners can easily report issues by submitting photos and pinpointing defects on a floor plan, while also being able to monitor progress, access important documents, and communicate directly with the developer's team. Meanwhile, staff members are equipped to review these reports, establish deadlines, delegate tasks to either in-house teams or external contractors, and coordinate necessary visits. Contractors have a clear view of their assigned tasks and can provide evidence of completion, after which the developer's team decides whether to close the case or send it back for further work. All records of defects, documents, and communications are retained with the property, ensuring that context is maintained through various developments and personnel transitions. Toveta also features a homeowner portal that reflects the developer's branding, distinct workspaces for care teams and contractors, and an analytics dashboard for metrics. Moreover, the pricing structure is based on the number of active homes, eliminating additional fees for staff, homeowners, or contractors, making it a flexible choice for developers. This all-in-one platform streamlines the aftercare process, enhancing the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Sepio
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€149/month
Pricing is based on active homes, with no additional charge per staff member, homeowner, or contractor.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
DCODE GROUP
Founded
2013
Country
Australia
Website
www.dcode.com.au
Vendor Details
Company Name
Wise Monks
Founded
2008
Country
Lithuania
Website
toveta.app/
Product Features
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
Yes
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
Yes
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
Yes
Task Tracking
Yes
Time Tracking
No
To-Do List View
Yes
Product Features
Warranty Management
Contract Management
No
Eligibility Verification
No
For Field Service
No
For General Contractors
No
For Manufacturers
No
Parts Management
No
Policy Management
No
Product Registration
No
Repair Management
No
Returns Management
No
Service Management
No
Warranty Tracking
No
