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features
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support

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Description

SparkCognition, an industrial AI company, has created a natural language processing solution that automates the workflows of unstructured data within companies so that humans can concentrate on high-value business decisions. DeepNLP uses machine learning to automate the retrieval, classification, and analysis of information. DeepNLP integrates with existing workflows to allow organizations to respond more quickly to changes in their businesses and get quick answers to specific queries.

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

8x8
Ada
Amazon Connect
Avaya Cloud Office
Capacity
Cognigy.AI
Facebook Messenger
Genesys Cloud CX
Google Analytics
Kik
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Slack
Twilio
Yellow.ai
Zendesk

Integrations

8x8
Ada
Amazon Connect
Avaya Cloud Office
Capacity
Cognigy.AI
Facebook Messenger
Genesys Cloud CX
Google Analytics
Kik
LiveChat
Medallia
Microsoft Bot Framework
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Slack
Twilio
Yellow.ai
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SparkCognition

Founded

2013

Country

United States

Website

www.sparkcognition.com/products/deepnlp/

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Product Features

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Features

Alternatives

Alternatives

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BDB Platform

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