Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Debut is a professional video recording software. Record videos from your screen and other devices. You can capture your entire desktop or just a portion of it. Save the video as avi or wmv. Send video recordings via FTP or email when recording stops. Debut can be used to record video at a specific time, record computer games, make how-to demonstrations, capture video messages, and more.
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$39.95/one-time/user
Fully featured, single installation license
Free Trial
Yes
Free Version
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
NCH Software
Founded
1993
Country
United States
Website
www.nchsoftware.com/capture/index.html
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Product Features
Live Streaming
Access Control
No
Audience Analytics
No
Audience Engagement
No
Browser-based
No
Customizable Branding
Yes
Encoding
No
Event Scheduling
Yes
Live Streaming Production
Yes
Moderation
No
Monetization Tools
No
Multi-Screen / Split-Screen
Yes
Multiple Camera Feeds
Yes
Multistreaming
Yes
Session Recording
Yes
Social Media Integration
No
Streaming Platform Integration
No
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
No