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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DataTools for Salesforce offers comprehensive management of metrics and metadata, facilitating collaboration between Salesforce experts and data cloud professionals. It not only supports the fundamental metadata and metrics of your Salesforce organization but also supplies contextual data that aids in the implementation of a contemporary customer data cloud. Our specially designed Salesforce dictionary utility enhances reporting capabilities and promotes insightful analysis. This tool allows you to identify and classify key fields while prioritizing vital metrics to enhance the value of your metadata. Discover the relationships between Salesforce objects with the help of intuitive color coding, and manage your Salesforce entity relationship diagram with ease. You can quickly select the necessary objects from your dictionary and generate your Salesforce ERD with a single click. Additionally, our Salesforce data migration tool streamlines both process and project management, ensuring a smooth transition for your data. This integrated approach helps organizations maximize their efficiency and effectiveness in utilizing Salesforce data.

Description

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Axis LMS Yes 
Facebook No 
Microsoft Excel Yes 

Integrations

Salesforce Yes 
Axis LMS No 
Facebook Yes 
Microsoft Excel No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$300 per 1,000 responses
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DataTools Pro

Country

United States

Website

datatoolspro.com/datatools-for-salesforce/

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/platform/products/feedback-management/

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

Delighted Reviews

Delighted

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