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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DataTools for Salesforce offers comprehensive management of metrics and metadata, facilitating collaboration between Salesforce experts and data cloud professionals. It not only supports the fundamental metadata and metrics of your Salesforce organization but also supplies contextual data that aids in the implementation of a contemporary customer data cloud. Our specially designed Salesforce dictionary utility enhances reporting capabilities and promotes insightful analysis. This tool allows you to identify and classify key fields while prioritizing vital metrics to enhance the value of your metadata. Discover the relationships between Salesforce objects with the help of intuitive color coding, and manage your Salesforce entity relationship diagram with ease. You can quickly select the necessary objects from your dictionary and generate your Salesforce ERD with a single click. Additionally, our Salesforce data migration tool streamlines both process and project management, ensuring a smooth transition for your data. This integrated approach helps organizations maximize their efficiency and effectiveness in utilizing Salesforce data.

Description

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Axis LMS
Facebook
Microsoft Excel

Integrations

Salesforce
Axis LMS
Facebook
Microsoft Excel

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$300 per 1,000 responses
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DataTools Pro

Country

United States

Website

datatoolspro.com/datatools-for-salesforce/

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/platform/products/feedback-management/

Product Features

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics