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support

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

Description

Ensure your public computers remain operational by utilizing a system that allows for instant resets to a predetermined baseline upon startup or through a hard reset. You can also update this baseline without needing to restart the machine, significantly cutting down on maintenance efforts while safeguarding essential public access computing environments. Formerly known as Drive Vaccine, Reboot Restore Rx Pro is specifically designed to make public PCs resilient against any changes made to their drives, effectively rendering them impervious to damage. This software is ideal for various public access settings, including schools, computer labs, kiosks, hotels, internet cafes, and libraries. Recognizing the challenges associated with maintaining computers in high-traffic public areas where users might be careless, we developed Reboot Restore Rx Pro to be swift, effective, and user-friendly. Regardless of the actions taken by users—be it deleting files, installing unauthorized software, or tampering with system settings—Reboot Restore Rx Pro will seamlessly revert the computer back to its preferred state based on the schedule you establish, offering peace of mind for those managing these devices. With this powerful tool, you can ensure that public computers remain consistently functional and secure, no matter the circumstances.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Integrations

SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Pricing Details

$39.00/one-time/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Vendor Details

Company Name

Horizon Datasys

Founded

1998

Country

Canada

Website

www.horizondatasys.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Business Continuity

Backup Log Yes 
Backup Scheduling Yes 
Compression No 
Continuous Backup No 
Encryption Yes 
Incremental Backup No 
Local Server Options No 
Multiple System Support Yes 
Remote Server Options Yes 
Secure Data Storage No 
Web Access / Restoration Yes 

Data Recovery

Web Access / Restoration No 
Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 

Virtualization

Archiving & Retention No 
Capacity Monitoring No 
Data Mobility No 
Desktop Virtualization Yes 
Disaster Recovery Yes 
Namespace Management No 
Performance Management Yes 
Version Control No 
Virtual Machine Monitoring No 

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