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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

Tekst is an advanced AI platform designed for enterprises, converting disorganized inboxes into efficient workflows by meticulously analyzing every email, ticket, and chat through a specialized model that comprehends the unique language, context, and intent of your organization. It streamlines the process by automatically tagging, prioritizing, and directing messages to the appropriate teams or systems, thereby removing the need for manual sorting and reducing backlog. Seamlessly integrating with existing tools, Tekst offers comprehensive operational insights, monitoring key metrics such as message type, response times, and resolution effectiveness while facilitating automated processes like order intake, case management, accounts payable, and quote-to-cash operations. With the ability to interpret complex messages and handle multilingual content with near-human accuracy, Tekst evolves continuously, ensuring significant outcomes such as 90% classification accuracy, tripled resolution speed, and a return on investment realized within just weeks. This innovative solution not only enhances productivity but also empowers organizations to focus on strategic initiatives by minimizing the time spent on routine communications.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft 365 Yes 
Autotask PSA Yes 
ConnectWise PSA Yes 
GENESYS No 
HubSpot CRM No 
Hudu Yes 
Infor CRM No 
Looker No 
Microsoft Outlook No 
Microsoft Teams Yes 
NetSuite No 
SAP Cloud Platform No 
Salesforce No 
Slack Yes 
Tableau No 
Zendesk No 

Integrations

Microsoft 365 Yes 
Autotask PSA No 
ConnectWise PSA No 
GENESYS Yes 
HubSpot CRM Yes 
Hudu No 
Infor CRM Yes 
Looker Yes 
Microsoft Outlook Yes 
Microsoft Teams No 
NetSuite Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Slack No 
Tableau Yes 
Zendesk Yes 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

Tekst

Founded

2022

Country

Belgium

Website

www.tekst.com

Product Features

Product Features

Accounts Payable

Approval Process Control No 
Bank Reconciliation No 
Cash Management No 
Check Writing No 
Duplicate Payment Alert No 
Fraud Detection No 
General Ledger Entry No 
Vendor Management No 

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

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