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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

The AI operations desk for buildings efficiently manages every communication—be it calls, texts, emails, or WhatsApp messages—from tenants, potential renters, and facility teams around the clock, ensuring comprehensive resolution of each inquiry. Key Features Omnichannel intake allows a single AI to effortlessly manage phone calls, SMS, emails, and WhatsApp interactions. Auto-triage capabilities enable the immediate classification of requests related to maintenance, leasing, applicants, and policies. Complete resolution processes involve dispatching vendors, scheduling property viewings, and providing follow-ups until all matters are completely resolved. Configurable autonomy allows users to establish vendor limits and escalation protocols, ensuring that human intervention is reserved for crucial decisions, informed by comprehensive history and imagery. Rapid onboarding means the system can be operational within hours, eliminating the need for data migration, installations, or extensive IT projects. Ideal Users This service is perfect for property managers, facility teams, and real estate brokerages overseeing residential, mixed-use, or commercial properties. Operational Hours The AI operations desk is available 24/7 throughout the year, including during evenings, weekends, and holidays, guaranteeing consistent support at all times. Additionally, this reliability enhances tenant satisfaction and streamlines property management efforts.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Autotask PSA Yes 
ConnectWise PSA Yes 
Hudu Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
Slack Yes 
WhatsApp No 

Integrations

Autotask PSA No 
ConnectWise PSA No 
Hudu No 
Microsoft 365 No 
Microsoft Teams No 
Slack No 
WhatsApp Yes 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

$49/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

Kreedl AI

Founded

2026

Country

Czech Republic

Website

www.kreedl.com

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