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Average Ratings 0 Ratings
Description
DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians.
Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds.
It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.
Description
The AI operations desk for buildings efficiently manages every communication—be it calls, texts, emails, or WhatsApp messages—from tenants, potential renters, and facility teams around the clock, ensuring comprehensive resolution of each inquiry.
Key Features
Omnichannel intake allows a single AI to effortlessly manage phone calls, SMS, emails, and WhatsApp interactions.
Auto-triage capabilities enable the immediate classification of requests related to maintenance, leasing, applicants, and policies.
Complete resolution processes involve dispatching vendors, scheduling property viewings, and providing follow-ups until all matters are completely resolved.
Configurable autonomy allows users to establish vendor limits and escalation protocols, ensuring that human intervention is reserved for crucial decisions, informed by comprehensive history and imagery.
Rapid onboarding means the system can be operational within hours, eliminating the need for data migration, installations, or extensive IT projects.
Ideal Users
This service is perfect for property managers, facility teams, and real estate brokerages overseeing residential, mixed-use, or commercial properties.
Operational Hours
The AI operations desk is available 24/7 throughout the year, including during evenings, weekends, and holidays, guaranteeing consistent support at all times. Additionally, this reliability enhances tenant satisfaction and streamlines property management efforts.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Autotask PSA
Yes
ConnectWise PSA
Yes
Hudu
Yes
Microsoft 365
Yes
Microsoft Teams
Yes
Slack
Yes
WhatsApp
No
Integrations
Autotask PSA
No
ConnectWise PSA
No
Hudu
No
Microsoft 365
No
Microsoft Teams
No
Slack
No
WhatsApp
Yes
Pricing Details
£220/month
Free Trial
Yes
Free Version
No
Pricing Details
$49/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Silent Signal Ltd
Founded
2025
Country
United Kingdom
Website
daemonlayer.com
Vendor Details
Company Name
Kreedl AI
Founded
2026
Country
Czech Republic
Website
www.kreedl.com