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Description
Utilized for a variety of functions such as dispatching, scheduling, customer invoicing, maintenance of trucks and equipment, tracking of bits and blades, as well as monitoring job costs and profits, managing purchase orders, tracking bids, overseeing documents, and generating reports, DSM consolidates all your business operations seamlessly from the initial quote to dispatching and invoicing—covering every step along the way. By providing essential information, DSM empowers you to gain control over your business processes effectively. In operation since 1993, DSM has been the choice of successful enterprises, regardless of their size, and is continually enhanced to ensure your team accesses cutting-edge technology, including mobile applications, texting capabilities, geographical mapping, and cloud hosting services. Rely on DSM to deliver a robust infrastructure that optimizes your daily business operations. A strong support system is vital for software success; therefore, our dedicated staff is always available to assist you promptly. At Peak Software, we pride ourselves on delivering personalized service that truly meets the needs of our clients. Our commitment to customer satisfaction sets us apart in the industry.
Description
DispatchMind is a cloud-based solution designed for field service and job management aimed at service contractors and delivery teams. It empowers administrative personnel to log customer requests, arrange and allocate technicians, and monitor tasks via a job board and calendar interface. Technicians in the field utilize personalized mobile logins to access their designated jobs, detailed checklists, notes, and images, allowing them to provide real-time updates. The platform encompasses features such as estimates, invoicing, a comprehensive service-and-parts pricing guide, customer payment links, collections monitoring, reporting capabilities, calculations for technician commissions and pay, and structured job workflows. Additionally, Nellie, an AI-driven dispatcher, assists with operational inquiries and facilitates job bookings and assignments, while an optional AI phone assistant can handle incoming calls and schedule work. Beyond these functionalities, DispatchMind incorporates business communication tools and enables card payments through Stripe. During the initial setup, companies can choose job types and specific fields tailored to their trade. The system is accessible via web browsers and also offers a dedicated app for iPhone users, ensuring flexibility for both office staff and field technicians. The combination of these features makes DispatchMind a comprehensive tool for managing field operations effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
No
Stripe
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$79/month
Starter is $79/month billed monthly and includes up to 2 office logins; technician app logins are $15/month each. Extra office logins are $29/month. Annual billing offers 2 months free. Team is $179/month, Pro $299/month, and Business $499/month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Peak Software Systems
Country
United States
Website
dsm-software.com
Vendor Details
Company Name
DispatchMind
Founded
2026
Country
United States
Website
dispatchmind.ai
Product Features
Service Dispatch
Billing & Invoicing
Yes
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
Yes
Mobile Access
Yes
Routing
No
Scheduling
Yes
Self Service Portal
No
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
No
Mobile Access
No
Routing
No
Scheduling
No
Self Service Portal
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
