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Average Ratings 2 Ratings
Description
DOPE is an innovative customer intelligence and recovery platform specifically designed for D2C and Shopify brands. This platform plays a crucial role in helping businesses recognize dissatisfied and potentially lost customers before they post negative reviews, cease their purchases, or opt to leave. After a purchase, DOPE engages with customers through various communication channels including WhatsApp, SMS, email, and phone calls, while simultaneously evaluating customer sentiment and categorizing their reactions into promoters, passives, and detractors.
Additionally, it offers real-time insights into vital metrics such as customer trust scores, Net Promoter Score (NPS), sentiment trends, revenue at risk, product performance issues, delivery complications, packaging problems, and opportunities to win back customers. DOPE empowers brands by facilitating proactive measures through automated recovery workflows, effective customer segmentation, ticket creation, and outreach across multiple channels. By converting customer feedback into actionable insights, DOPE not only aids brands in enhancing customer retention and boosting repeat purchases but also plays a significant role in fortifying their reputation and minimizing negative reviews, ultimately fostering a more loyal customer base.
Description
Introducing your new SWG, which eliminates the traditional datacenter and conducts security checks directly on endpoints to enhance privacy, increase reliability, and boost performance speeds by up to four times. With the Fly-Direct architecture, all operations occur on the device itself, ensuring that performance is maintained while users experience significant improvements in speed, reliability, and privacy compared to older SWG systems. The dope.swg solution comes equipped with integrated features such as URL filtering, anti-malware protection, cloud application controls, shadow IT management, and policies based on user or group needs. Customization is at your fingertips, allowing you to dictate user access. In the unlikely event that dope.cloud experiences downtime, fail-safe mechanisms ensure that access to pre-approved company websites remains available, while new requests are blocked for user security. Furthermore, dope.swg's endpoint-driven proxy effectively addresses the everyday reliability, performance, and privacy concerns that users encounter with legacy SWGs, and it can be trialed and installed on your device with just a few simple clicks, making the transition seamless and efficient. This innovative approach not only simplifies security management but also empowers users with greater control over their digital environments.
API Access
Has API
API Access
Has API
Screenshots View All
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Screenshots View All
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Integrations
Shopify
WhatsApp
Pricing Details
$35/month
Free Trial
Free Version
Pricing Details
$60 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ScanMonk Infomedia Pvt. Ltd.
Founded
2025
Country
India
Website
dope.scanmonk.com
Vendor Details
Company Name
dope.security
Founded
2021
Country
United States
Website
dope.security
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis