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Description
DOPE is an innovative customer intelligence and recovery platform specifically designed for D2C and Shopify brands. This platform plays a crucial role in helping businesses recognize dissatisfied and potentially lost customers before they post negative reviews, cease their purchases, or opt to leave. After a purchase, DOPE engages with customers through various communication channels including WhatsApp, SMS, email, and phone calls, while simultaneously evaluating customer sentiment and categorizing their reactions into promoters, passives, and detractors.
Additionally, it offers real-time insights into vital metrics such as customer trust scores, Net Promoter Score (NPS), sentiment trends, revenue at risk, product performance issues, delivery complications, packaging problems, and opportunities to win back customers. DOPE empowers brands by facilitating proactive measures through automated recovery workflows, effective customer segmentation, ticket creation, and outreach across multiple channels. By converting customer feedback into actionable insights, DOPE not only aids brands in enhancing customer retention and boosting repeat purchases but also plays a significant role in fortifying their reputation and minimizing negative reviews, ultimately fostering a more loyal customer base.
Description
Transforming the way sports enthusiasts and gamblers engage with their favorite activities, we serve as a comprehensive provider for betting and gaming operators across the globe. Our commitment to safeguarding the integrity of sports encompasses protection against match-fixing, doping, and other threats that could undermine the fairness of competitions. Enhance your ability to win, retain, and maximize fan engagement with innovative solutions designed to elevate performance both on and off the field. In the current landscape, gaming operators must implement targeted and effective marketing strategies to successfully attract and retain customers, regardless of whether they operate in a well-established or burgeoning market. As a publisher or rights holder, you can tap into enhanced revenue opportunities from betting marketing budgets by increasing advertisement conversion rates and forging stronger sponsorship collaborations. We offer a complete suite of services, ranging from sports data and betting content to comprehensive front-end products and marketing services, all seamlessly integrated from a single source. Ensure you meet your customers' diverse needs with the most extensive portfolio in the industry, enabling you to adapt and thrive in a competitive environment. By leveraging these resources, you can drive innovation and success in your operations.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
$35/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ScanMonk Infomedia Pvt. Ltd.
Founded
2025
Country
India
Website
dope.scanmonk.com
Vendor Details
Company Name
Sportradar
Country
Switzerland
Website
sportradar.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis