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Description
DEPOT Core is the foundation of every configuration. This Microsoft Windows-based software package has all the features you need for managing a depot. It includes all the essential features you need to manage a depot yard. The system can easily be expanded to add more functionality. Every Depot Software solution needs a solid foundation. Core application features include users and security roles, export to Excel, audit trails and archiving. Custom fields for all tables and fallback printers are also available. Customers, contacts, addresses, remarks, pop-up warnings, enforce references, multi-administration relation pool, customized invoicing/print/email rules per customer, price quotations, non-conformities. Automated actions, report editor and editable SQL overview grid. Also, a wide variety of pre-defined KPIs.
Description
DepotService360 is a comprehensive service management platform tailored for businesses that deal with product returns, repairs, calibration, warranty services, and customer inquiries. This solution streamlines the entire depot service process, empowering teams to efficiently handle everything from initial customer interaction and RMA generation to receiving items, conducting inspections, providing quotes, executing repairs, performing quality checks, shipping products, managing billing, and generating reports.
The tool is specifically crafted to enhance service teams' oversight of each phase within the repair workflow, ensuring that customer information, work orders, components utilized, technician activities, invoices, and service history are all systematically organized in one centralized location. Additionally, it offers integration capabilities with ERP systems, facilitating seamless access to customer records, inventory data, invoicing, credit memos, and analytical reporting, ultimately improving overall operational efficiency. By providing a holistic view of the service process, DepotService360 aims to elevate customer satisfaction and streamline service delivery.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Microsoft Excel
Microsoft Word
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Lucrasoft
Founded
1996
Country
Netherlands
Website
www.depotsoftware.com/en/old-content/solutions-old/depot-software/depot-core/
Vendor Details
Company Name
RMB Solutions
Founded
2005
Country
United States
Website
rmbsolutions.net
Product Features
Yard Management
Dispatch Management
Dock Management
Exception Alerts
Gate/Access Control
Maintenance Management
Seal Management
Task Management
Trailer Management
Workflow Management
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection