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Average Ratings 0 Ratings
Description
DCX WMS, developed by Nippon Express, is an efficient SaaS logistics web application designed to seamlessly integrate with your Shopify store, allowing real-time data synchronisation. With its user-friendly interface and warehouse management functionalities, it offers an ideal solution for accurately handling multiple products in-house for Shopify owners.
The capabilities of DCX WMS having straightforward in-house inventory management and streamlined logistics fulfilment. The application also presents additional features, such as inventory replenishment alerts and the ability to customise document layouts, ensuring a comprehensive and tailored experience. By opting for DCX WMS, there is no necessity to install multiple similar applications, as it offers an all-in-one solution.
When acquiring DCX from the Shopify App Store, you can select from three plans: Basic, Standard, or Premium, based on your shipping volume and desired features.
For those interested in trying out the Basic plan, a convenient 5-day trial is available, enabling immediate usage upon download. The subscription fee is handled effortlessly through the Shopify payment process, eliminating the need for separate payments to the application provider.
Description
Simple Chat serves as an AI-powered helpdesk tailored for Shopify storefronts. The chatbot efficiently manages live chat and email correspondence, utilizing data from store products, orders, policies, frequently asked questions, custom metafields, and specific merchant guidelines. It is capable of tracking orders, modifying and verifying shipping addresses, canceling transactions, and diligently following up on unresolved issues until they are addressed.
All interactions are consolidated into a single inbox within the Shopify admin, allowing staff to intervene whenever necessary. To keep the team informed about escalated matters, alerts are sent via Slack. Additionally, the application provides notifications for back-in-stock items, oversees product subscriptions, and prepares responses for chargebacks related to Shopify Payments. By integrating with ShipHero, users can enhance the context related to warehousing and fulfillment.
The pricing model is based on each AI resolution, eliminating monthly and per-seat fees: the Standard plan costs $0.29 for every AI-resolved conversation, while the Premium plan is priced at $0.89, with charges processed through Shopify. Notably, conversations that are taken over by staff incur no additional costs, making the service economical for merchants. This flexible pricing structure encourages users to maximize the benefits of AI assistance without worrying about escalating costs.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
Yes
SAP Store
Yes
ShipHero
No
Shopify Flow
No
Slack
No
Integrations
Shopify
Yes
SAP Store
No
ShipHero
Yes
Shopify Flow
Yes
Slack
Yes
Pricing Details
$39/month
$39/month for BASIC PLAN
$129/month for STANDARD PLAN
$289/month for PREMIUM PLAN
$129/month for STANDARD PLAN
$289/month for PREMIUM PLAN
Free Trial
Yes
Free Version
No
Pricing Details
$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Nippon Express
Founded
1937
Country
Japan
Website
www.nipponexpress.com/dcx/en/wms/index.html
Vendor Details
Company Name
SA Inc.
Founded
2017
Country
Canada
Website
simple-chat.com
Product Features
Warehouse Management
3PL Management
Yes
Barcoding / RFID
Yes
Category Customization
No
Channel Management
No
Demand Planning
No
Inventory Management
Yes
Location Control
Yes
Order Management
Yes
Purchasing
No
Quality Control
No
Receiving / Putaway Management
Yes
Returns Management
Yes
Shipping Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No