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Description
The D&B Concierge Service is designed to assist businesses in effectively managing their credit profiles while strategically planning for future growth, all with the guidance of a dedicated Concierge Account Manager. Specialists continuously oversee the business credit file, conduct thorough analyses, and offer valuable insights that empower companies to make better-informed decisions. Through personalized consultations, businesses receive expert evaluations that help customize their credit risk assessments based on their profiles, Dun & Bradstreet scores, and various influencing factors. Companies also have the option to submit documentation that showcases their operational and financial stability, which may include payment records, banking documents, and financial reports, pending review and validation. With Credit Insights Plus, users can conveniently access their business credit file at any time, examine six distinct Dun & Bradstreet scores and ratings, monitor trends, and compare their performance against industry benchmarks for PAYDEX, Delinquency, and Failure Scores, while also setting alerts for any changes in scores or ratings. This comprehensive service not only enhances credit management but also provides businesses with the tools necessary to thrive in a competitive marketplace.
Description
Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dun & Bradstreet
Founded
1841
Country
United States
Website
www.dnb.com/en-us/products/dnb-concierge-service.html
Vendor Details
Company Name
PwC
Founded
1998
Country
United Kingdom
Website
www.pwc.com/us/en/products/instilling-quality.html