Average Ratings 0 Ratings
Average Ratings 17 Ratings
Description
Cust is an innovative platform that utilizes artificial intelligence to significantly boost the productivity and performance of Customer Success Managers (CSMs) by streamlining various responsibilities and facilitating tailored customer interactions. Through the use of AI agents, the platform conducts customer research, suggests optimal next steps, executes those actions with a single click, derives insights from conversations, rectifies contact information, and automates data entry processes. This methodology empowers CSMs to deliver personalized experiences to a broader range of clients, including those smaller accounts that typically receive less focus. Unlike conventional email automation tactics that often lead to minimal engagement—where generic mass emails garner response rates of under 1% and struggle with managing replies—Cust fosters individualized, one-on-one dialogues that achieve around 30% reply rates while automatically handling incoming responses. By bridging the gap between clients and CSMs, Cust transforms customer relationships, allowing for a deeper and more meaningful connection.
Description
FROGED is a secure omnichannel platform that unites Human Touch and AI to help businesses connect with customers in smarter, faster, and more personal ways.
With full visibility, traceability, and centralized data, FROGED empowers agents and managers to boost efficiency, productivity, and revenue while keeping people at the heart of technology.
Key Features:
Unified Omnichannel Inbox: Manage all conversations across all channels in one place, without losing context or personalization.
Campaigns & Conversational Marketing: Engage customers at scale with segmentation and hyper-personalization, turning one-to-many outreach into one-to-one interactions.
AI Copilot & Workflows: Automate Tier 1 support, summarize interactions, and create custom workflows that integrate seamlessly with your tools.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Facebook Messenger
Google Hangouts
Google Sheets
HubSpot CRM
Intercom
KonnectzIT
Microsoft Excel
Pipedrive
Segment
Integrations
Salesforce
Facebook Messenger
Google Hangouts
Google Sheets
HubSpot CRM
Intercom
KonnectzIT
Microsoft Excel
Pipedrive
Segment
Pricing Details
$400 per month
Free Trial
Free Version
Pricing Details
$32.5 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cust AI
Founded
2023
Country
United States
Website
cust.co
Vendor Details
Company Name
FROGED Technologies
Founded
2019
Country
Spain
Website
froged.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
AB Testing
Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking