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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Curiosity is a context graph for industrial AI: a platform that connects an organisation's files, messages, wikis, ticketing systems and databases into one graph you can search, explore and query with AI. Rather than indexing documents in isolation, Curiosity preserves the relationships between records, so parts, suppliers, tickets and reports stay linked. Queries return results with that context, and every AI answer traces back to its sources. It holds data in memory for fast retrieval across structured and unstructured sources, ships with connectors for network drives, databases, cloud storage and common enterprise systems, and exposes APIs to build custom applications on the graph. You choose the AI models. Everything runs on your own infrastructure, under your existing permissions, so data stays in your control. Built for industrial and engineering teams that need reliable, traceable answers over large, connected datasets.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
GitHub
Microsoft SharePoint
Microsoft Teams
ServiceNow
Slack
Trello
Zendesk
BambooHR
BitLocker
Brave Browser
Cherwell Software
Google Calendar
Google Drive
HubSpot CRM
LinkedIn
Microsoft OneDrive
NiCE CXone Mpower
Okta
Roam

Integrations

Confluence
GitHub
Microsoft SharePoint
Microsoft Teams
ServiceNow
Slack
Trello
Zendesk
BambooHR
BitLocker
Brave Browser
Cherwell Software
Google Calendar
Google Drive
HubSpot CRM
LinkedIn
Microsoft OneDrive
NiCE CXone Mpower
Okta
Roam

Pricing Details

€500/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Curiosity

Founded

2018

Country

Germany

Website

curiosity.ai/

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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